Free Buds with Galaxy Fold 6

[IainSmith1988]

Afternoon All, 

I upgraded my phone yesterday (22/07/2204) in store from a Fold 4 to a Fold 6. unfortunately I had to get an early upgrade due to a broken screen and traveling for work, so no time to have the broken one repaired. In order to upgrade early I had to pay £330 which I thought was reasonable due to my contract not being complete until December, but also the free Buds that I was told I could claim. I have looked online and cant find any way to claim this, even though the staff in store said I only need to show proof on purchase i.e receipt on the claims form 🤔.

Has anyone else go the same issue and if so what is the best way to claim the Buds ?

Best Regards,

Iain

[LiamStirling1]

I had a very similar experience where it was insinuated that I was lying about the offer, this thread of questions and the information I was reading on this very thread. the handler even went as far as to try and fob me off by telling me that they see the headphones are on back order and once they are in stock I should receive them. When pressed if he had managed to confirm the offer was an EE promotion and I am indeed entitled to them he then said no he hadnt...whos lying now??

shocking customer service from a network he claim to the best. its by the worst experience of my time with EE.

[Garry-rfc]

I also preordered the Fold 6 back in July and have not received the buds either, and have received no updates regarding them, and still no updates since the production restarted.

[Supiayan]

I received it today call customer support with your order tracking number they will send you

[Ali_A]

Hi @Garry-rfc 
 

I've sent you private message so we can look into this further. Please check your inbox and get back to me when you can.

Ali

[Afusbaby]

Done, thank you for following up

[caz1121]

Hi Katie, 

I am getting incredibly frustrated. I have for countless times called, today to feel like I'm exactly where I started with the advisor telling me I need to call Samsung. 

Feel lost, can you assist? 

[Alex_H]

@Caz1911 Thank you for reaching out via private message, I have your details now to try and get an update for you. 

Alex

[DavidS89]

Same issue. Preordered but yet to receive the ear buds. Calls into the service teams haven't resolved the missing buds issue sadly.

[Ali_A]

Hi @DavidS89 
 

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

[Craigh33]

Just came across this thread after chasing this up myself. Bit of a shame we have to reach out this way!