Free Buds with Galaxy Fold 6

[IainSmith1988]

Afternoon All, 

I upgraded my phone yesterday (22/07/2204) in store from a Fold 4 to a Fold 6. unfortunately I had to get an early upgrade due to a broken screen and traveling for work, so no time to have the broken one repaired. In order to upgrade early I had to pay £330 which I thought was reasonable due to my contract not being complete until December, but also the free Buds that I was told I could claim. I have looked online and cant find any way to claim this, even though the staff in store said I only need to show proof on purchase i.e receipt on the claims form 🤔.

Has anyone else go the same issue and if so what is the best way to claim the Buds ?

Best Regards,

Iain

[LiamStirling1]

Hi,

I see from the thread lots of people have now been contacted regarding the delivery of the Galaxy Bud3Pro they are entitled to. I am still yet to hear anything regarding my buds after an initial message stating they were on hold due to the known issues.

Is there a general timescale for delivery?

Thanks.

[Leanne_T]

Hi @LiamStirling1 

Thanks for coming to the community 🙂

If you've not heard anything from DPD regarding the delivery, please call us on 150 and the team will get this looked into for you. 

Leanne.

[Supiayan]

Thanks for pre-ordering your new Samsung Galaxy Z Fold6, which comes with a pair of Galaxy Bud3 Pro included at no extra cost.

We're sorry but there is currently a manufacturer delay on the shipment of your Galaxy Bud3 Pro - but rest assured we're doing everything we can to get them out to you.

Your Buds will be delivered directly to your EE billing address, and we'll be in touch when they're on the way.  Please accept our apologies for any inconvenience caused. 

i received this message month back but still no sign of ear buds

[Renomad]

Same Rang Them And Everything Weeks Ago & Got Fobbed Off.. After People Receiving Theres Early September.. 

[Katie_B]

Hello @Supiayan and @Renomad. 

I have sent you both a private message to look into this further. 

Speak soon, 

Katie

[Afusbaby]

The advisors never know anything. I have spoken to 3 and all gave me different information, one literally insinuated i was lying about the offer. Super fed up already

[Katie_B]

Hi @Afusbaby. 

I have sent you a private message for more details. 

Katie

[Markjf1980]

I have a similar story to some of you where I have been contacting EE Customer service over the past 8 weeks. I recieved differing levels of service from less than useless to very professional. But most gave me the same information that I should wait till dpd contact me and I should wait patiently I am entitled to the earbuds. My final call yesterday was the latter. Over 3 hours I spent on the phone I spoke to an advisor who actually found the reason why I hadn't recieved any messages and then raised it to the executive complaints team. Who took the time to listen all my calls and then contacted me to tell me that the information I had been given was incorrect and to speed the process up for me to get said buds, credited my account with the amount the buds are being sold at, so that could go and purchase them from somewhere that had them in stock. Which was an outcome I was happy with. The point I'm making is don't just wait, challenge and ask to make it complaint and hopefully you will get a resolution that you are happy with. Good luck.

[Afusbaby]

Thank you Katie, I have responded now. Will look forward to your response on it

[Katie_B]

That's great, I've got that now @Afusbaby. 

Katie