Free Buds with Galaxy Fold 6

[IainSmith1988]

Afternoon All, 

I upgraded my phone yesterday (22/07/2204) in store from a Fold 4 to a Fold 6. unfortunately I had to get an early upgrade due to a broken screen and traveling for work, so no time to have the broken one repaired. In order to upgrade early I had to pay £330 which I thought was reasonable due to my contract not being complete until December, but also the free Buds that I was told I could claim. I have looked online and cant find any way to claim this, even though the staff in store said I only need to show proof on purchase i.e receipt on the claims form 🤔.

Has anyone else go the same issue and if so what is the best way to claim the Buds ?

Best Regards,

Iain

[Katie_B]

Hi @Will1969. 

Of course, I completely understand why this may not make you 100% sure. 

Was it Samsung Support who confirmed they do not handle this promotion?

I have checked this to confirm the information and it is right you will receive the buds 15-30 days from purchase. 

We have no access for a call back to confirm this information. 

Katie

[Violetness]

I think it's a con. EE say it comes from Samsung and Samsung say they have no idea what EE are talking about as they don't have an offer with the flip 6 and buds.  

[Markjf1980]

I upgraded and recieved my z fold 6 on the 20th. I had to phone 150 a few days later regarding something else and happened to ask about receiving the buds 3 pro and I was told that I had to wait the 14 days cooling off period before I had to phone back and claim providing my proof of purchase. The store has stated one thing, you another and 150 something else. All everyone wants is some clarity and some consistency with what the company actually wants us to do to be able to claim what we have been promised. This shouldn't be to hard for such a big company. 

Regards Mark Farndon 

[Leanne_T]

Morning @Markjf1980 @Violetness 

If you ordered an eligible device on a consumer plan, the Samsung Galaxy Buds3 Pro Silver will be delivered to your account address within 15-30 days of your purchase, excluding weekends.

If you would like to check eligibility, please give us a call on 150 and our guides will have access to the order to check this for you.

Leanne. 

[Violetness]

Rubbish i spoke to EE yesterday on the.phone and live chat and both said I needed to contact Samsung to claim. Then Samsung said they aren't running any such promotion !!!! 

[Leanne_T]

Hi @Violetness 

I am sorry you have been advised this.

You don't need to make a claim with this particular promotion.

Leanne. 

[Goose451]

Hi. Does that also apply to the Flip 6 that I ordered on 12.7.24 and received the week after?

[Goose451]

T&Cs I was sent when I ordered said offer from 10.7.24 to 23.7.24

[Katie_B]

Hello @Goose451. 

Your Samsung Buds will be despatched to your billing address 15-30 days from purchase. 

Katie 🙂

[Violetness]

And that's all everyone says on here but neither Samsung or EE no what you're  talking about  !!!!