Ee Perks password reset not working

Ramoo · ‎12-12-2020

Just upgraded and need to apply ee perks discount.

however my registered password for ee perks is not working

and when I try to reset it this is not working either.

can you help?

Alex_S · ‎13-12-2020

Hi @Ramoo,

Welcome to the community 🙂

I have sent you a private message to gain some further information from you.

Alex 🙂

View solution in original post

XRaySpeX · ‎12-12-2020

@Ramoo : Too late! Discount codes may only be applied at PoS when buying a new contract or upgrading.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Ramoo · ‎12-12-2020

I am also having the same issue with NHS perks. Upgraded 1 phone and purchased 2 new phones but was unable to login to my ee perks account in store.

advised by store manager I have 2 weeks to do apply discount codes. However I am still unable to reset my password as the account is deactivated!

Please Can you help?

Alex_S · ‎13-12-2020

Hi @Ramoo,

Welcome to the community 🙂

I have sent you a private message to gain some further information from you.

Alex 🙂

Jaimieleigh · ‎06-01-2021

Hi can you help me please,

I can't reset my ee perk password I have checked my inbox and spam but haven't received the email

Many thanks

Leanne_T · ‎07-01-2021

Hi @Jamieleigh

I have replied to your private message on here 🙂

Leanne.

Georgiag · ‎09-01-2021

I’m having the same issue

Georgiag · ‎09-01-2021

I’m having this issue too

RussG13 · ‎23-01-2021

Im having the same issue.

looking to upgrade but want to ensure i have the perks code first as there looks like lots of issues.

can any one help?

Katie_B · ‎24-01-2021

Hello @RussG13.

Thanks for coming to the community.

That's right, you must have your EE Perk code before upgrading.

Have you had access before?

Katie 🙂