EE Perks account - login details invalid

[LosHavros]

I’ve been trying to access the EE Perks site, but have never been able to get in - I validated my ID, got a verification code sent to my email address, set a password, but now it says my login details are invalid.

When I try to reset my password, no verification code arrives.

I tried getting this sorted using 150, but they suggested I contact my employer. Surely EE has a list of all current NHS organisations and acceptable email addresses?

[Leanne_T]

Hi @LosHavros 

Thanks for coming here. 

If the ID was validated your details have been accepted for a Perk account. 

Are you using the same email address the verification email was sent to? 

Leanne.

[Ahbradley]

Hello, I logged in to my account and it said I had to revalidate. I went through the motions but when I clicked submit I noticed I misspelled my company email, I put the wrong number in the email. I tried to go back quickly but it wouldnt work and now I cant log in. Can you help me?

[Katie_B]

Hi @Ahbradley. 

Of course, I'd love to help. 

When you have a moment please check your community inbox. 

Katie

[LosHavros]

Hi Leanne,

I get the same error message whether I use my personal account or my NHS account.  My Trust has since had a name change, could there be something with whether that particular NHS email address is now not being recognised?  And if so, can this be reset so I can try and authenticate again?

[Christopher_G]

Hi @LosHavros 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris