EE Perks Password Reset not working

[PaulaBlenks]

I signed up for this but when I tried to reset password it is not accepting any of my details although says I have an account registered. Could someone please assist 

[Christopher_G]

Hi and welcome to the community, @PaulaBlenks 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

[AMBER2492]

I'm having the same problem please could you help me to or explain what's going on.

Thankyou

[Christopher_G]

Hi @AMBER2492 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris