Unable to sign in to EE Perk or reset email

[HayleyB28]

I am unable to sign into my EE perk to request a code and also will not me reset password.  I have checked junk and other folders and reset emails not being received. I have tried to re-register also and it says I am already registered.

[Leanne_T]

Morning @HayleyB28 

Thanks for coming to the community 🙂

Did you register using your work or personal email address? 

How longa go did you last log into the perk account? 

Speak soon. 

Leanne. 

[nadia_]

Hi Leanne,

Im also having the same issue logging in to my account with my NHS email.

[Leanne_T]

Hi @nadia_ 

Thanks for coming here. 

How long ago did you last log into your perk account? 

Do you get an error message when you log in? 

Leanne 🙂

[nadia_]

Hi,

i tried yesterday and again today. 

it says my password is wrong and ask me to reset it so i do then it says i cant reregister etc.

can you unblock my account ? or reregister me ? 

[Leanne_T]

Thanks @nadia_ 

I have sent you a private message for some details 🙂

Leanne.