Double data BT

[Jhughes29]

Hello.

just wanting to confirm if the double data with BT offer is any extra charge on my monthly bill?

thank you

[Leanne_T]

Hi @Mookle 

Please call us on 150 and the team will certainly get this looked into for you. 

Leanne 🙂

[Mookle]

Hi Leanne 

I have tried to call, it's taking forever  please just add it that's all I ask. 

Thank you

[Leanne_T]

Sorry we have no account access on the community to add this for you, please try us again after 8am when the team will be available @Mookle 

Leanne.

[Mookle]

Ah OK so you yourself can't do it even when i call after 8. OK thank you

[Leanne_T]

The team will be happy to help get this looked into @Mookle 

Thanks 🙂

Leanne.

[Mookle]

OK. Any option in particular I press so I don't end up in the wrong place?

[Mookle]

I understand all the time you have EE and BT it's free

[Leanne_T]

Please call 150, and select option 1, option 2 and then account queries @Mookle 

Leanne.

[Mookle]

I'll do that.  Thank you for your help Leanne 

[Mookle]

I have it now as apparently I was on a retention contract even though nobody told me that's what it was and I was led to believe it was a new contract. But it's there now so all good. Excellent customer service person.