on 14-03-2023 10:55 AM
Hello.
just wanting to confirm if the double data with BT offer is any extra charge on my monthly bill?
thank you
Solved! Go to Solution.
on 12-08-2023 10:03 AM
Hi @Mookle
Please call us on 150 and the team will certainly get this looked into for you.
Leanne 🙂
on 13-08-2023 07:26 AM
Hi Leanne
I have tried to call, it's taking forever please just add it that's all I ask.
Thank you
on 13-08-2023 07:31 AM
Sorry we have no account access on the community to add this for you, please try us again after 8am when the team will be available @Mookle
Leanne.
on 13-08-2023 07:34 AM
Ah OK so you yourself can't do it even when i call after 8. OK thank you
on 13-08-2023 07:35 AM
The team will be happy to help get this looked into @Mookle
Thanks 🙂
on 13-08-2023 07:37 AM
OK. Any option in particular I press so I don't end up in the wrong place?
on 13-08-2023 07:39 AM
I understand all the time you have EE and BT it's free
on 13-08-2023 07:40 AM
Please call 150, and select option 1, option 2 and then account queries @Mookle
on 13-08-2023 07:42 AM
I'll do that. Thank you for your help Leanne
on 13-08-2023 10:20 AM
I have it now as apparently I was on a retention contract even though nobody told me that's what it was and I was led to believe it was a new contract. But it's there now so all good. Excellent customer service person.
