@Ps31 , what add-on is this and what was it for? If it is a refundable amount, then it should take up to five days to refund, have you checked your account to see if it is there as a credit?
You will otherwise have to ring customer service and speak to them again.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
