14-03-2023 10:55 AM
Hello.
just wanting to confirm if the double data with BT offer is any extra charge on my monthly bill?
thank you
Solved! See the answer below or view the solution in context.
12-08-2023 10:03 AM
Hi @Mookle
Please call us on 150 and the team will certainly get this looked into for you.
Leanne 🙂
13-08-2023 07:26 AM
Hi Leanne
I have tried to call, it's taking forever please just add it that's all I ask.
Thank you
13-08-2023 07:31 AM
Sorry we have no account access on the community to add this for you, please try us again after 8am when the team will be available @Mookle
Leanne.
13-08-2023 07:34 AM
Ah OK so you yourself can't do it even when i call after 8. OK thank you
13-08-2023 07:35 AM
The team will be happy to help get this looked into @Mookle
Thanks 🙂
13-08-2023 07:37 AM
OK. Any option in particular I press so I don't end up in the wrong place?
13-08-2023 07:39 AM
I understand all the time you have EE and BT it's free
13-08-2023 07:40 AM
Please call 150, and select option 1, option 2 and then account queries @Mookle
13-08-2023 07:42 AM
I'll do that. Thank you for your help Leanne
13-08-2023 10:20 AM
I have it now as apparently I was on a retention contract even though nobody told me that's what it was and I was led to believe it was a new contract. But it's there now so all good. Excellent customer service person.
