TNT activation

[Andosanjh]

I have just purchased TNT as an add on and it won’t let me activate or cancel. I’ve tried calling 150 but it is just an automated service and won’t let me speak with an advisor! I purchased it to watch a match specifically today! How do I speak with an advisor? I received a text over an hour ago saying that someone would call me within 15 minutes and I still haven’t received a call! 

[Leanne_T]

Hi @Andosanjh 

Thanks for coming here. 

Have you had a text confirming the TNT Sports is now active on your account and details on getting set up? 

Leanne 🙂

[Wag]

I have the same issue.

had a text to follow link to activate, I go through it and then on your website after entering a one time pin says try again later technical error! 

is there a way round this?

[Leanne_T]

Hi @Wag 

Do you receive the PIN and get the error when confirming on the site? 

Are you connected to WiFi or mobile data?

Leanne 🙂

[Wag]

Hi,

Yes I receive a pin and after entering it, it says technical difficulties try again later.

And it has been like that for 3 days


Sent from my iPhone

[Leanne_T]

Could you try another web browser? @Wag 

Are you connected to WiFi? If so, can you try turning off and seeing if this works for you? 

Leanne.

[Wag]

I have just tried that, and still says technical problems

So Wi-Fi and mobile data doesn’t work

Sent from my iPhone

[Leanne_T]

Thanks for trying @Wag 

This would need to be looked into for you, please call us on 150 and our tech gurus will happy to help 🙂

Leanne.