Cancel apple music

[Jojo126Ee]

Hi,how do you cancel Apple Music after free trial please,as I am getting billed twice for it even though I did send a txt saying Stop Music a month before trial ended.

[Jojo126Ee]

Ok thank you,will ring in next 2hours.

[Leanne_T]

That would be great thanks @Jojo126Ee 

Let me know how you get on 🙂

Leanne.

[Jojo126Ee]

Thank you,yes I will..

[Leanne_T]

No problem @Jojo126Ee 

Leanne 🙂

[Jojo126Ee]

Hi Leanne,Thank you for all your help..rang 150,spoke with Dextor whom was very helpful.EE have cancelled Apple Music(thankfully)..and will credit my next bill of £21.27p..then my future bills will go back to normal of £21.87p a month(thankfully)..

[Leanne_T]

Great news, very pleased to hear this has been sorted for you @Jojo126Ee 

Come back to the community anytime 🙂

Leanne.

[Jojo126Ee]

Thank you so much Leanne.Really appreciate your help..Yes I will do.THANK YOU 😊😊😊👍👍👍

[Leanne_T]

No problem at all, you are very welcome @Jojo126Ee 

Leanne.

[Woodster66]

Right, I signed up for the free Apple trial and I've never been able to get it to work, also when I go to Apple and click on signed up via EE it doesn't recognise me although I can sign in and all that.

I can't purchase music either and I'm just going around in circles with it all 

[Chris_B]

@Woodster66   You can only purchase music via Apple that has nothing to do with EE,    Do you have a payment method setup for this ?   
Apple Music is just for listening to you don’t own that music.

Have a look at THIS