01-03-2023 04:13 AM
Hi,how do you cancel Apple Music after free trial please,as I am getting billed twice for it even though I did send a txt saying Stop Music a month before trial ended.
19-04-2023 11:43 AM
Ahh right, so my 6 month trial doesn't include apple music and only the TV+, which doesn't work either anyway.
By the way when I try to download something it asks me if I have a subscription or am I an EE Customer? When I click on customer and enter my password, it doesn't recognise me as an ee customer and then tries to sell me a subscription!
19-04-2023 01:20 PM
Hi @Woodster66
If you log into your My EE app and select add-ons, which free trial is showing?
Leanne.
19-04-2023 03:37 PM
Hi Leanne_T it shows Apple TV+ until Jul 16th I think ...I've took a screen shot
19-04-2023 03:39 PM
19-04-2023 03:39 PM
I haven't even watched Apple TV+, I can't seem to get it to work, all I can get is trailers and can't watch anything else.
When I log in it asks me to subscribe or am I an EE Customer. When I click on the ee bit it says it can't find an account
19-04-2023 03:42 PM
Thanks @Woodster66
If you get in touch with our mobile care team on 150, they will get the link sent to you to get set up.
Leanne.