Cancel apple music

[Jojo126Ee]

Hi,how do you cancel Apple Music after free trial please,as I am getting billed twice for it even though I did send a txt saying Stop Music a month before trial ended.

[Woodster66]

Ahh right, so my 6 month trial doesn't include apple music and only the TV+, which doesn't work either anyway.

By the way when I try to download something it asks me if I have a subscription or am I an EE Customer? When I click on customer and enter my password, it doesn't recognise me as an ee customer and then tries to sell me a subscription! 

[Leanne_T]

Hi @Woodster66 

If you log into your My EE app and select add-ons, which free trial is showing? 

Leanne.

[Woodster66]

Hi Leanne_T it shows Apple TV+ until Jul 16th I think ...I've took a screen shot 

[Leanne_T]

Thanks @Woodster66 

Have you had a text message from EE to get set up with the free trial? 

Leanne.

[Woodster66]

I haven't even watched Apple TV+, I can't seem to get it to work, all I can get is trailers and can't watch anything else. 

When I log in it asks me to subscribe or am I an EE Customer. When I click on the ee bit it says it can't find an account 

[Leanne_T]

Thanks @Woodster66 

If you get in touch with our mobile care team on 150, they will get the link sent to you to get set up. 

Leanne.