Apple TV not available as Inclusive Extra

[Jonty303]

According to the EE website "We offer Apple TV+ as an Inclusive Extra on our Full Works and All Rounder iPhone plans." yet I have just signed up for an All Rounder SIM on a 12m contract and am not able to select Apple TV+ as my Inclusive Extra.

How can I resolve this issue?  

[Leanne_T]

Hi @Jonty303 

Thanks for coming here. 

If you text PICK to 150, which options show for the Inclusive Extra? 

Leanne 🙂

[Chris_B]

@Jonty303  It’s not available to sim only.    The all rounder sim only gives you Netflix not Apple TV+

You gave a sim only contract that’s not the all rounder iPhone contract as that includes the device also as it’s a full device contract. 

[ColinXSD]

I have just upgraded to an All Rounder iPhone SIM mainly to get an Inclusive Extra with the Unlimited Data as a bonus but when I go to choose an Extra it says none are available and sending PICK to 150 says 'Looks like you're not on one of our Smart Plans'
What is wrong?

Colin.

[ColinXSD]

Do you have any Inclusive Extra's available?, I can't seem to have any available, I wanted to try Apple TV+ or Apple Music.

Colin.

[Daveoc64]

You might be having the problem that's being discussed in this thread: https://community.ee.co.uk/t5/Offers-Add-ons/Full-Works-SIM-No-Inclusive-Extras-available/td-p/14791...

People who have signed up to Full Works SIM plans as part of the Black Friday offer are unable to use any of the Inclusive Extras.