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Extra charges

Bettieboop
Explorer

‎10-04-2025 09:54 AM

Hi on my next bill there are £2.57 for other services… what does this mean..??

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3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎10-04-2025 10:27 AM

Hello @Bettieboop ,

Welcome to the community,

What that means, is that you have extra charges which are not included in your contract, it could be a phone call you made , such as international call, or you have a regular payment for an app, for instance, we would not know.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Bettieboop
Explorer
In response to Schockwave

‎10-04-2025 10:41 AM - last edited on ‎12-04-2025 07:36 AM by EE Community Moderator

Hi
Well no abroad calls or payment plan etc ……. ???

*** ******

[Mod edit: Please do not post personal information on the public board. Thanks!]

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Schockwave
EE Community Star
EE Community Star
In response to Bettieboop

‎10-04-2025 01:02 PM

@Bettieboop , I would suggest speaking to EE customer services, they should be able to take a look.

Just wondering whether you are receiving bills by post or itemised billing? If that is the case, ask customer service to remove it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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