Apple TV free add on with plan

[beckiebridge4]

Hi

We already had Apple TV 6 months free which is due to expire in 4 days 

As part of sim only upgrade Apple TV is a free add on so want this to take over once 6m free ends in 4 days.

Located this free add on under Apple ID and “EE mobile subscriptions” and activated with code - will this just replace existing subscription? Or does something else need to be done?

Any help / guidance would be appreciated 

[Michael_D]

Hi @beckiebridge4 

Thanks for coming to the community.

It would be best to check to make sure that the current offer is removed to make sure it doesn't start charging you.

Was the current 6 months free option on a mobile plan or a broadband/EE TV package?

Michael

[beckiebridge4]

Hi Michael
No, the six months free was an offer when we purchased our TV through another retailer
Sent from my iPhone

[Michael_D]

Ah right, I've got you now @beckiebridge4 

If the current subscription was just set up with Apple, I would expect it to just end if you are using the same Apple ID with the new one on your EE plan.

Michael