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Apple One - This subscription is not available in your country or region

STEJENT
Contributor
Contributor

‎01-11-2023 11:55 AM

I have recently received my upgrade and my new plan has been applied to my account today. 
this is a Full works iPhone plane which includes Apple One. 
I have received the link via text message, but when I click it and try to claim it I get a message saying “This subscription is not available in your country or region.”

why can’t these things ever just be simple?!

im in my home country/town, have tried connected to WiFi and 5G and im not using any VPNs. 

What do I need to do? 

0 Helpful
34 REPLIES 34
dredsky
Valued Contributor
Valued Contributor

‎07-11-2023 02:59 PM

Reported to EE - apparently a known incident - but no fix.

I would suggest calling 150 and getting it on record as impacted on your account.

0 Helpful
wasteddee
Established Contributor
Established Contributor

‎07-11-2023 09:39 PM - edited ‎07-11-2023 09:41 PM

My Partner has the Same Issue here,  phoned EE and was told all good on there end,  to talk to apple.

Problem is i dont pay apple for my service,  this is EE's responcibility.   They can phone apple if they want.

As of now i am with holding payment untill they fix it.   

IMG_1452.jpegIMG_1453.jpeg

0 Helpful
NeilF61
Investigator
Investigator

‎08-11-2023 07:46 AM

Good news guys my Apple One has come active this morning.

Dont know if this is due to the guy from Apple sorting the fault or the latest Apple update I updated last night(17.1.1).

At the moment everything with Apple one seems ok.

clydecruiser
Established Contributor
Established Contributor
In response to NeilF61

‎08-11-2023 10:29 AM

Also worked on wife’s phone. Thanks for heads up. 

0 Helpful
dredsky
Valued Contributor
Valued Contributor

‎08-11-2023 10:36 AM

Done the update - not fixed but had a change in error message:

IMG_2627.PNG

0 Helpful
Joe19941994
Visitor

‎08-11-2023 10:37 AM

I called yesterday and swapped into the full works sim to get at least Apple Music as an inclusive extra whilst I wait for the issue to be fixed. 

Today I tried to add Apple Music through the EE app and it didn’t work. 

I then went into Apple Music and I clicked on the try now link and Apple one now works for some reason and I don’t even have it on my plan… it is either fixed or a massive screw up. 

0 Helpful
STEJENT
Contributor
Contributor
In response to dredsky

‎08-11-2023 10:39 AM

Mines changed too. Now says “Your request is temporarily unable to proceed - please try later”

they must be working on it for the message to change. 

0 Helpful
joshtlawrence
Investigator
Investigator
In response to STEJENT

‎08-11-2023 10:48 AM

I just tried it and mine worked now.

Didn’t call anyone, just randomly worked this morning. I’m on the latest beta version 17.2
0 Helpful
dredsky
Valued Contributor
Valued Contributor
In response to joshtlawrence

‎08-11-2023 10:50 AM

How did you get the 17.2 Beta?

 

0 Helpful
dredsky
Valued Contributor
Valued Contributor
In response to STEJENT

‎15-11-2023 12:31 AM

any luck?

0 Helpful