I want to change my plan, do I get to keep my free add-ons?

[anamariiiii]

On the bottom is copy-paste of my current add-ons. I would like to change my sim plan to a cheaper option, as I am not fully using all of my data anyway, and I have plenty in add-ons either way. If I was to change to a different sim plan, would my current add-ons stay in my new plan?

Thanks

£4.00 Loyalty

£4.00 / month

This add-on cannot be removed

WiFi Coverage Boost

Free

 Remove

1GB free UK data

Free

This add-on cannot be removed

5GB free UK data

Free

This add-on cannot be removed

250MB free UK data

Free

This add-on cannot be removed

750MB free UK data

Free

This add-on cannot be removed

[Katie_B · Accepted solution]

Hello @anamariiiii. 

Welcome to the community. 

If you wish to change plans you may loose some of your add-ons. 

I would recommend giving us a call so our customer care team can confirm if you will loose any of the above. 

Katie

[Fraserjames9]

Would like to change my Plan as feel this is too expensive , don’t need travel one as never go to London 

thank Sue 

[Fraserjames9]

How do I call ?

[Chris_B]

@Fraserjames9   If you’re eligible to o upgrade you can upgrade to a lower tariff price.  You can not lower it mid contract.     The travel one ?  I assume that’s Wi-Fi on the underground.   That’s not costing you anything.