cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Acer laptop and office 365 subscription

Ritawh
Investigator
Investigator

I  purchased the Acer aspire 3 laptop bundle and still haven’t had any information on how to claim the 24 months of Microsoft 365, and 24 months of Norton security. Both are showing in my add ons list on MyEE but I can't see how to activate them on my laptop. My own subscription to Office 365 is about to expire, so I'd really like to activate the sub as that's the main reason I bought the laptop. Can someone tell me how to get these please.

3 REPLIES 3
Katie_B
EE Community Support Team

Hi @Ritawh

Welcome to the community. 

Have you been sent any text or links to your mobile?

Katie

No, I've had nothing sent to me, either by text or email, regarding these subscriptions.

Christopher_G
EE Community Support Team

OK, thanks @Ritawh 

If you speak to our Mobile Care team, they'll be able to check your account from our side for you. Let us know how you get on.

Chris