microsoft 365 add on

Lelly1285
Visitor

‎04-04-2025 12:36 PM

Hi, So I selected Microsoft 365 as an add-on to my contract back in October 2022. The contract has now ended (September 2024) and I have left EE. I have just purchased a new laptop which includes a 1year subscription to Microsoft 365 but it keeps saying I still have an active subscription purchased through EE. Because I have left EE, I have no access to anything when I log in, so can't manage the subscription. I want to cancel the Microsoft 365 subscription I had with EE so I can activate the new one on my laptop. Can anyone help please?

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Ali_A
EE Community Support Team

‎07-04-2025 11:22 AM

Hi @Lelly1285 

Welcome to the Community
 

Please give our Customer Service team a call, where a guide in second level technical support will be able to raise a user-ticket to have your subscription corrected for you. I know you'll want to make the most of your free subscription as son as possible. 

Let me know how you get on. 

Ali 

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