If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi Team,Ordered Samsung ultra 26th Feb and delivered on 6th Mar , i have an offer to get 150 pounds voucher , still i didn't get that voucher ,how to claim that voucher
Hi,I placed an order for a Full Works eSIM yesterday, the order confirmation page seemed to suggest EE would need to phone me up for something before the order could proceed:We need to confirm some detailsWe’ll call you within the next 48hours to dis...
Hello, I ordered a phone and wondered if anyone could help me. I have tried tracking my order but I get an error saying it couldnt track my order. I have had a confirmation email and number. Please could some help me confirm my order went through cor...
Had a successful EE order with a reference xko does this mean I’ve been accepted?iphone 17 pro max silver 256gb thank you
Just to reinforce, since I have seen MANY complaints about the same problem, this PIN issue with DPD Delivery is ridiculous. Some people do not have a device to receive it which is a way worse, however I have an old tablet where I am actually receiv...
Hi I clicked a link on my BT Broadband to order a new phone and it took me to EE website. I clicked im a BT customer and proceeded to order a Samsung Galaxy S26 Ultra 5G 512GB Sky Blue. I paid a £30 upfront fee and has been taken and cleared from my...
Hi, I ordered lavender IPhone 17 yesterday but since then didn’t get any emails with update on how long is a wait or when it will be dispatched. From what I see the wait can be bit long can someone update on estimated waiting time?
I ordered the samsung s26 ultra on 14/04/2026How do i claim the samsung chromebook go ?
Hi, I received a phone on march 26th which I thought was my upgrade but what they’d done instead was just give me a totally new line. On the evening on the 26th I messaged so begin a return, days went by and no email to say this had started and no ba...
Why am I still waiting for my order?! Why do EE not keep people informed? I ordered on 25th September still no idea of when it will arrive. If there’s an extended delay then tell your customers! Keep people informed it’s really not much to ask? ...
