Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64881 Views
  • 120 replies
  • 15 Helpful

Resolved! Current wait time for iPhone 17 Pro Max

For those who have recently, or in the last month, purchased an iPhone 17 Pro Max, how long did it take to be delivered from your order date? I have waited a week now, with no sign of dispatch or any email communication since my order date. I am just...

Resolved! Order Tracking Shows Error on Website/App

Hi,I ordered an iPhone 17 Pro Max 512GB on Tuesday night. The order status showed “Awaiting dispatch” earlier, but now the EE website and app show an error when I try to track it.I haven’t received any SMS or email about shipping, only the initial or...

Resolved! Dispatch date

Hi,My order for the iPhone 17 Pro Max Silver 256GB was confirmed on 8th March and I was just wondering what the current dispatch time is for this device?Thanks! 

Resolved! order not tracking

I ordered an Apple Watch Series 11 to be delivered to the store around me, and I still can't track it even after 24 hours. I keeps saying order not found. 

harryot by Explorer
  • 178 Views
  • 3 replies
  • 1 Helpful

Resolved! Ps portal order

Ordered a PS Portal money taken from account however no confirmation email unable to track as no order no. I have tried contacting customer services but just going round in circles, please can someone advise to whether order has been accepted or not?...

Suze10 by Visitor
  • 95 Views
  • 1 replies
  • 1 Helpful

Resolved! Was my order successful?

I’ve made a contract, it’s taken my money and left me with a blank screen     

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Resolved! Galaxy earbuds

I ordered galaxy buds a few days ago.They attempted delivery but required a PIN which I hadn’t received, so the buds were sent back to the depot. I haven’t been able to find any PIN since and I don’t know when/if delivery is going to be attempted aga...

Resolved! No delivery date

Hi I ordered and paid for an iPhone 16 plus on Sunday paid £ 30 not heard anything since what’s going on please ???

Liesst by Explorer
  • 222 Views
  • 7 replies
  • 0 Helpful

Resolved! iPhone 16 delivery

I know I sound like probably every other whiney customer from EE but I am genuinely disappointed with my IPhone ordering experience.I looked online for the iPhone 16 pro max and behold EE had some and stated on the page delivery within 2-3 days, I or...

Resolved! order

I ordered an iphone 15 10/03/2026 i still haven’t received any information on if my order has been accepted yet or anything i received an email saying Thanks, we've got your order, we'll begin to work on it straight away. but that’s all can someone h...

kita3 by Explorer
  • 139 Views
  • 3 replies
  • 1 Helpful