If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I'm looking for advice. I ordered an iPhone yesterday on the EE site. I chose the phone and then looking through the list of tariffs I chose the Full Works as it wasn't much more expensive and I'm an all or nothing kinda guy. It was £23 a month a...
Hi There,I have ordered an samsung ultra 26 512 GB sim free phone. One of the offer it was showing for a Tech coupon which can used for further Tech order on EE store.I have received my phone but havent got any coupon or code for Tech ? Can someone p...
Placed order for Data only SIM for a WiFi box (as advised by BT) that I already have, however the order hasn’t updated or dispatched and it’s been 3 or 4 days. It said it normally ships within 1-2 days and we are currently without WiFi. what can I do...
added new device to contract, have received phone but no sim card . do they come separate?
Why does my order tracker say incorrect when my reference number and email is correct
Hi, when I was upgrading my phone it had an offer of Buds3 Pro for £1 with it but I haven't received any voucher in my email or by text.
Hi All,I placed my order on the 10th of March for a new Iphone & sim contract as my current phone has broken. Tracking doesnt seem to work and i have had no updates. People on X keep telling me to call but im unable to as i literally dont have a phon...
Hi all Ordered one last night, deep blue, 2tb. Received xko number etc but nothing since. Contacted via chat, they said backend team closes and to expect within 28 days. Does anyone know if this just means low stock? Has the actual new contract been...
Trying to purchase a mobile contract as I am already a broadband customer and being told my account is cancelled... I do not currently have any kind of mobile or sim with EE so can not call 150 and support has been not helpful... why is everything wi...
Hi I ordered this yesterday. It stated usually dispatched 1-3 days. I log into my account today and it says "Sorry, your order is delayed. We’ll email you once it’s dispatched". The product page has now been updated to "Available to order. Usually di...
