Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54577 Views
  • 118 replies
  • 15 Helpful

Resolved! Order

Was my order accepted I sent £30

Andrae1 by Explorer
  • 100 Views
  • 2 replies
  • 2 Helpful

Resolved! Iphone 16 plus back order

I ordered a new phone for my daughter on Wednesday and was told it would be delivered yesterday but hasn’t arrived.  The tracking says it’s still being processed and is on back order. Is there any indication when the iPhone 16plus phones may be back ...

Jellis9 by Visitor
  • 116 Views
  • 1 replies
  • 2 Helpful

Resolved! Sim

Hi my son didn’t arrive with the phone any idea why 

track

Read more Read moretrack my order i cant get any updates from 2 days track my order i cant get any updates from 2 days ************ please update me on this email  **********   Mod edit: [please don't post personal email and order number on the com...

Resolved! Switch 2 delivery

HelloI’d ordered a Switch 2 bundle on 07 June and understood that this would arrive within 1-3 working days. The tracking page hasn’t changed since 07 June and simply states that the order should arrive within 48 hours. I’ve not had any emails from E...

No response regarding returns

I bought a Quest 3 headset from the online store.  It arrived last week and is faulty (overheats and shuts off).  I gave it a few days and it was still happening so I tried to initiate a refund.I filled in the refund form on EEs site. This was a coup...

Keroro79 by Investigator
  • 1586 Views
  • 24 replies
  • 0 Helpful

Resolved! EE Store Contact

Hi, Does anyone have a phone number for orders made on ee store website - struggling to get anywhere - need to amend the address before tomorrow as DPD have already tried to deliver once.  asked for call back and sent email already. 

lucafitz by Explorer
  • 156 Views
  • 3 replies
  • 4 Helpful

Resolved! Tampered seal Nintendo switch 2

Hi, I'm a monthly contract customer and bought Nintendo switch 2 (mario kart edition) from your shop, it has security seal tampered, I can't check it if the code is working because it's a gift for my son and it will be opened on Friday. Do anyone had...

RasJaras by Explorer
  • 242 Views
  • 3 replies
  • 2 Helpful

Resolved! EE finance

I started an EE finance application for an iPhone 16, I filled it out and it said I’ll get updates via email within 2 hours and it’s been almost 5 since and I haven’t gotten anything, does anyone know how long this process usually takes?

MartyLW by Visitor
  • 160 Views
  • 1 replies
  • 2 Helpful