Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63820 Views
  • 120 replies
  • 15 Helpful

Resolved! New Order

I ordered my Google Pixel 10 Pro 128GB Obsidian on the 20/02/26 and I received a confirmation email with my reference number but when I use it to track my order it isn't being recognised neither is it showing on my app in the order section.The deposi...

Resolved! Estimated iPhone 17 pro max delivery

Hello, I’ve ordered an iPhone 17 Pro Max silver 256GB on the 19th and was informed that my order would be dispatched within 24 hours, what are the estimated delivery times for this phone?

Izzymac_ by Explorer
  • 97 Views
  • 3 replies
  • 2 Helpful

Resolved! Re: No update for my iPhone 17 pro max

Subject: Urgent: Order Status Update Required or Refund Request Dear Sir/Madam, I would like to draw your attention to my recent phone order. I have not yet received any update regarding its status. If you are unable to deliver the phone within the p...

Resolved! Re: Talk to advisor

07********* please, I can't get into my account? Hannah *****[Mod note: Edited number from public post. Edited name] 

Resolved! iPhone 17 Pro max

I ordered the iPhone 17 pro max on Friday the 20th I haven’t got any emails apart from the confirmation email was just wondering if there is still a long wait time for these phone. 

Baris0 by Visitor
  • 44 Views
  • 1 replies
  • 0 Helpful

Resolved! Order confirmation

I placed and order on Saturday, received my order confirmation with confirmation of contract summary.  However, I can't see an order reference number so am unable to track the progress and haven't had any further communication.   How long does it tak...

malx24 by Visitor
  • 50 Views
  • 1 replies
  • 0 Helpful

Resolved! DPD Failed Delivery

Hi, I ordered my new Google Pixel 10 from EE last week and received a text from DPD detailing delivery for last Friday 13th. My wife was at home at the required time window and witnessed the driver hesitate outside of our home then take off with abso...

AJB1970 by Investigator
  • 121 Views
  • 6 replies
  • 4 Helpful

Resolved! No option for adding a voucher code for EE Perk discount

I have an EE Perk voucher code and want to upgrade my broadband, however there's no option to include the discount code anywhere, not on the page where you select your product choice, not on the page after that's upselling a home visit and nothing on...

SF92 by Visitor
  • 57 Views
  • 2 replies
  • 4 Helpful