Hi I clicked a link on my BT Broadband to order a new phone and it took me to EE website. I clicked im a BT customer and proceeded to order a Samsung Galaxy S26 Ultra 5G 512GB Sky Blue. I paid a £30 upfront fee and has been taken and cleared from my bank but I've not received any text or email conformation.
The website didn't finish loading when I had to confirm the payment on my banking app. I did get contract email with what i was ordering and what plan i have chosen however there is no way to track it as there is no order number or tacking number there's nothing in my orders either when I sign in on the ee app. No emails in spam or junk either. Has the order gone through as u have taken my deposit
