XKO order number

[Chelseafield25]

I done an order online and I received a reference number with XKO dose that mean I’ve been accepted or declined and I paid an upfront payment for the device thank you 

[Ritu_D · Accepted solution]

Hi @Chelseafield25 

Welcome to the community. 

Is the payment showing as pending with your bank? 
When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it. 
If for any reason the order does not get processed the bank will release the "pending" payment back into your account.

You can Track your Order, using your xko number. 

Thanks 

Ritu