If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I am so annoyed words cannot describe . I ordered a phone last night with a contract and woke up this morning to a random cancellation text message without an explanation . I ordered this new phone and sim because mine does not work anymore so I can’...
Hi, I ordered some headphones 2 hours ago and I’d like to cancel my order, but the option is not there in the app? they are showing as preparing to dispatch, so they have not been sent yet. thanks!
Hiya I ordered this phone on the 25/10/25 am just wondering if there’s any updates ? As it’s been 14 days now and haven’t really had any type of update and my 21 days will be up by next weekend and I’ve seen people who orderd after me have been getti...
I haven't received my order, I also haven't had any messages or recent emails about status. I've also tried tracking order but just says I've timed out all the time [Mod edit: please don't share personal details - order number removed]
Last week, I ordered a phone and received an email saying thank you for your order, since then I’ve received nothing, I’m stuck waiting for a phone that might or might not even be delivered. What do I do?
I pre-ordered the iPhone 17 Pro Max Silver 256GB at 1pm on the first day of preorders. So far, all I have received is an email stating 'awaiting confirmation.' I'm a new EE customer, and this is my first pre-order, so I haven't gone through this proc...
I am with EE for my broadband, and seeing i can leave my current mobile provider, I made an order for a pay monthly mobile on EE.I went through the order, the initial up-front cost for the device was taken, and I received an email with plan details, ...
Worst customer service from EE. OPEN LETTER TO THE CEO CLAIRE GILLIES I write to you in despair as being an orange EE customer for the last 25 years never did I imagine that I would be treated so unfairly or unjustly by any company. I would like to m...
Hi. Order placed last 3.11.2025. May i know when is the tentative arrival? ☺️ thank you
Hi, do EE deliver Saturday/Sunday? Waiting for 17 Pro Max Deep Blue 256gb order since 1st November, but noticed a couple people on this Forum that they have received their devices today? Really need this ASAP as my phone is now totally broke and havi...
