Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63004 Views
  • 120 replies
  • 15 Helpful

Upgrade

Hi I put a order in for a iPhone 17 got all contracts through email on minute it's letting me track them it's not but when I can track it's saying order confirmed but no date on dispatch does anyone know if I can chat on line I can't find anywhere to...

Phone order

I ordered a new phone as i was switching providers on the 4th Jan & got told it would be dispatched within 24hrs but it is now the 12th Jan and have had no update. The tracking number provided doesn’t work and i am finding it difficult to contact any...

Resolved! Returned equipment processing time?

I returned my EE router and the Royal Mail tracking says it was delivered and signed for on 18th December but it is not showing up as returned on  VOL order details, how long should it take to process through the system to show up as returned? My ret...

Ps5 not received, over a month no resolution

I ordered a PS5 on Black Friday deal and paid part of it and never received it, I raised a complaint over 4 weeks ago and still no resolution or refund. Can anyone help from EE

Why use DPD ??

Where do I start? I ordered a Google pixel 10 XL. Delivered by DPD was a fake Chinese replica of an iPhone 17 pro max in orange.. EE placed an investigation, then 4 days later requested another Google handset to be delivered on Friday and the fake mo...

JD155 by Investigator
  • 53 Views
  • 1 replies
  • 0 Helpful

order

i ordered iphone 17 pro max cosmic orange on 3rd january it’s now the 11th of january and i haven’t or received all info on it 

Jack14816 by Investigator
  • 51 Views
  • 4 replies
  • 1 Helpful

Resolved! Macbook air preparing for dispatch

How long does it take for EE to dispatch macbooks? I placed the order on Thursday but I can see its still in the same status of "preparing to dispatch" since then so I'm not sure when I can expect the item to arrive and if it will come on my working ...

Where’s my iPhone 17 pro max??

I bought iPhone 17 pro max online at EE. The upfront payment was withdrawn, but the website keeps redirecting me to payment page, so I can’t confirm the purchase. But the money is out of my bank account. I’d like to know where is my iPhone. Could som...