If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
My husband has had an Apple Iphone 16 delivered by DPD. We both didnt want the Iphone and agreed with, what we thought, was EE correspondance, to return the Iphone. So We got a message on Whats app showing a barcode to hand over to the post office, t...
I recently upgraded my phone online with EE, I chose the iPhone 16 Pro 128gb in desert titanium and the EE all rounder tariff. I arranged the upgrade online and updated my address details at the same time as I’ve moved house since I last upgraded my ...
Hi, I've been trying to track my device I ordered. However, every time I try to press track it tells me either my tracking number or email is wrong. Ive quadruple checked and I'm using the correct tracking number and email. Any solutions?
I have ordered a tv on the ee app and when I go to track my order it says the reference number is invalid and doesn’t let me track it and I haven’t got a message from DPD with a pin for my delivery
Hi all, I ordered an add on of a 50inch Samsung tv. I received it this morning, opened the box, and its broken! I called 150 to try and talk to someone about it and got a call back. The woman on the phone was really helpful and apologised that she wa...
I have a faulty television. I gave been given a returns number. Parcelforce have told me they will collect it tomorrow and to label it with the reference and destination address.EE haven't told me the address to use. No response to email and no o...
Hi I’m a bit confused , earlier today I checked the progress of my ordered iphone17 pro max and i logged in and it was showing order confirmed and awaiting delivery i tried to check again now i get even log in to track it wont let me . Is the iphone1...
Hi, I ordered a silver iPhone 17 pro 256gb on 30th December and I still have no update on where this order is up to other than the confirmation email it is also not showing up on my app is there anyway you have any more information on this
Why I can’t trace my order
