If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order to upgrade to the iPhone 17 Pro on March 3. Shortly after, I received an email from EE with an 8 digit Order Reference Number. The email also said that I would receive a phone call within one working day, but I still haven’t receive...
I ordered a new Iphone 17 Pro on the 9th, it was in the evening around 7pm. its now Friday the 14th, and my order has not been shipped. This is what the tracking is showingI've not recieved any updats and whenever I phone in, they give different info...
I have placed my mobile order but still I did not receive any kind of reference number and any kind update
I placed my order on the 25-9-25 and I had confirmation of the order stating it will be dispatched within 24 hours and passed on to DPD. The order was confirmed dispatched the next day however I have received no more information and no DPD informatio...
Hi,I ordered an upgrade for a IPhone 16Plus in Pink 128GB on Friday 17th October. I have received an email regarding a confirmation but i have only been given a xko reference number. This is meaning that I cannot track the status of my order on wheth...
Hi, I just ordered Samsung S26 Ultra after payment I got a meesage as 'something went wrong' - I see that money has already been deducted form my account and I see no order has been created for this. I am not sure what to do now? Can someone help?
Hi. I have upgraded to a new sim only contract, however i still appear to be on my old contract. It has been more than 48 hours.
Did anyone else get charged for the pre order of the samsung s26 ultra and never recieved a confirmation email of the purchase
I'm not an EE customer & would like to order some bluetooth speakers. Can I have my order sent to my place of work as I dont WFH
