Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62800 Views
  • 120 replies
  • 15 Helpful

Resolved! Proof of purchase for Sim free order

I recently bought a Samsung handset sim free however there doesn’t seem to be any proof of purchase with the handset inside the packaging. Usually for online orders we are provided with a dispatch note or paperwork but there was nothing. thanks in ad...

JakAhmed by Explorer
  • 51 Views
  • 2 replies
  • 1 Helpful

Resolved! Awaiting dispatch

I ordered the iphone 17 pro over a week ago now , i’m still waiting for dispatch i spoke to someone via message 3 days ago and they told me my delivery would be today ? well no and then i tried speaking to someone again today and they told me they ca...

e-lhay_ by Explorer
  • 67 Views
  • 3 replies
  • 1 Helpful

Resolved! Order

I placed an order on the 6/01/26 for a pay monthly mobile, I haven’t received a confirmation email yet i understand the upfront payment is held until dispatch but wants to check what was going on as i have no way to ring EE as my current phones mic i...

Em196 by Investigator
  • 50 Views
  • 7 replies
  • 1 Helpful

Resolved! Awaiting dispatch

Ordered iPhone 17 pro max on 4th January and it still hasn’t been dispatched. Can you tell how much longer it’s going to take please

Jeski03x by Investigator
  • 56 Views
  • 5 replies
  • 1 Helpful

Resolved! Tracking still shows order as not processed

HelloI placed an order on 01/01/2026. I received a confirmation email and tracking number. The email states 1 day processing.I then received a call on 02/01/2026 from EE to ask me if I had in fact placed the order. This was a high value item so a fra...

Bee491 by Visitor
  • 58 Views
  • 1 replies
  • 0 Helpful

where is my order?

I ordered an Iphone 17 pro max 2tb deep blue back on tge 2nd of January, delivery says approx 48 hours but I have not received anything, tracking just says awaiting dispatch, could I get an update to this soonest please

Resolved! Delivery times

I ordered the iPhone 17 pro max on the 2/1/26 and it said dispatched in 1 day , I haven’t had any info regarding a delivery date and I’ve recieved my trade in pack, I’m worried it won’t be here in the time frame I have to send my trade in back. 

Laurars by Investigator
  • 77 Views
  • 5 replies
  • 1 Helpful

Re: Live chat

I orders a Apple Watch wire last Wednesday I then received on Friday on email saying it's on its way. Since then it's never been delivered I've never had an email to say it's been delivered yet when I go track my order apparently it has been delivere...

Resolved! Order phone

Hi. I just placed an order. The money was debited from my account during the initial payment, but no order number was displayed. I'm not sure if the contract was concluded. I didn't receive a confirmation email and I don't have an order number.