Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62742 Views
  • 120 replies
  • 15 Helpful

Resolved! Return address for a television

I have a faulty television.  I gave been given a returns number. Parcelforce have told me they will collect it tomorrow and to  label it with the reference and destination address.EE haven't told me the address to use.   No response to email and no o...

mw232 by Explorer
  • 51 Views
  • 3 replies
  • 3 Helpful

Resolved! Phone delivery

Hi I’m a bit confused , earlier today I checked the progress of my ordered iphone17 pro max and i logged in and it was showing order confirmed and awaiting delivery i tried to check again now i get even log in to track it wont let me . Is the iphone1...

Alois1 by Explorer
  • 49 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone still not been dispatched

Hi, I ordered a silver iPhone 17 pro 256gb on 30th December and I still have no update on where this order is up to other than the confirmation email it is also not showing up on my app is there anyway you have any more information on this 

Resolved! Upgrade

I upgraded my phone via the app on Monday and have received no updates since the confirmation email, so I have been waiting 5 days (email stated phone dispatched within 3 days) with no updates, phone or any other information. I am also unable to trac...

Hlss by Visitor
  • 35 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone not delivered

Hi I ordered a phone over two weeks ago and I have not had an email to say it’s been dispatched and also not received my deposit back? Can’t get into contact with anyone when I ring the number

Teegany1 by Explorer
  • 498 Views
  • 5 replies
  • 2 Helpful

Resolved! Re: order

I ordered a phone 3 days ago on your website and haven't heard anythingsince

Can’t order tracking

I haven’t reviewed about my order been 2 day now I wonder why they didn’t give me information about delivery 

Aliya22 by Visitor
  • 67 Views
  • 2 replies
  • 0 Helpful