Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64172 Views
  • 120 replies
  • 15 Helpful

Resolved! Dispatch date

Hi,My order for the iPhone 17 Pro Max Silver 256GB was confirmed on 8th March and I was just wondering what the current dispatch time is for this device?Thanks! 

Resolved! order not tracking

I ordered an Apple Watch Series 11 to be delivered to the store around me, and I still can't track it even after 24 hours. I keeps saying order not found. 

harryot by Explorer
  • 89 Views
  • 3 replies
  • 1 Helpful

Resolved! Ps portal order

Ordered a PS Portal money taken from account however no confirmation email unable to track as no order no. I have tried contacting customer services but just going round in circles, please can someone advise to whether order has been accepted or not?...

Suze10 by Visitor
  • 55 Views
  • 1 replies
  • 1 Helpful

No delivery updates and order number not working

Yea I’ve had same problem no update about delivery since my initial email and now that order number isn’t working calling is pointless just saying wait til next week    [Mod edit: title added]

Sarahcb86 by Investigator
  • 159 Views
  • 6 replies
  • 2 Helpful

Resolved! Was my order successful?

I’ve made a contract, it’s taken my money and left me with a blank screen     

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Resolved! Galaxy earbuds

I ordered galaxy buds a few days ago.They attempted delivery but required a PIN which I hadn’t received, so the buds were sent back to the depot. I haven’t been able to find any PIN since and I don’t know when/if delivery is going to be attempted aga...

Resolved! No delivery date

Hi I ordered and paid for an iPhone 16 plus on Sunday paid £ 30 not heard anything since what’s going on please ???

Liesst by Explorer
  • 152 Views
  • 7 replies
  • 0 Helpful

Resolved! iPhone 16 delivery

I know I sound like probably every other whiney customer from EE but I am genuinely disappointed with my IPhone ordering experience.I looked online for the iPhone 16 pro max and behold EE had some and stated on the page delivery within 2-3 days, I or...

Resolved! order

I ordered an iphone 15 10/03/2026 i still haven’t received any information on if my order has been accepted yet or anything i received an email saying Thanks, we've got your order, we'll begin to work on it straight away. but that’s all can someone h...

kita3 by Explorer
  • 84 Views
  • 3 replies
  • 1 Helpful

Resolved! New customer

Hi I’m a new customer and I’ve ordered the iPhone 16 on Saturday 6th March, I’ve received an email saying order confirmed waiting for dispatch so I think I’ve been accepted as on tracking it’s showing confirmed and awaiting despatch is ticked, just w...

Strattonj by Investigator
  • 152 Views
  • 5 replies
  • 0 Helpful