If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
hi, ordered a silver 256gb i phone 17 pro max on 26/12/25 and have had 0 tracking updates other than this text message, was hesitant to open it as it seemed scammy but eventually opened it. it opens to an EE chat bot but gives 0 option to communicate...
Hi, I ordered a Google pixel watch on 7th December, and received an order confirmation by email. It said, "Usually dispatched within 1 day", but since then I've had no messages.This is a one-off order - I am not a regular EE customer. I have tried c...
Hi I received my new Google pixel 10 pro XL on 22/12/25How do I now redeem my free gift of a Google pixel watch?
Hi,I’m trying to set up Mobile Service for my Apple Watch on EE, but it won’t activate.When I go to Apple Watch > Mobile Data > Set Up Mobile Service, it doesn’t complete.It shows no plan available and the status says “Not connected”.I also get this ...
I recently purchased an Apple Pencil usb-c for a new iPad, I was looking on the order when it arrived debating sending it back when I’ve returned it accidentally. Is there anyway of cancelling a return?
Hi my husband is a re employee and ordered though ees employee email, he did it on the 26th dec for orange 512, can anyone let me know the dispatch estimate please hoping it’s not to long thank you
I ordered a iPhone 17 256GB yesterday and i’m wondering when I should expect it to dispatch? It said it would be delivered within 3 days and order was confirmed but not yet shipped
Hey folks im new to this forum but hoping I can get some help.I ordered the Iphone 17 Pro as a Xmas gift for my partner, unfortunately it has came a different colour from the one she was after. (Fairly certain I asked for Silver and its came orange) ...
Hi everyone, I wanted to share my recent experience with EE to see if anyone else has gone through something similar — and to highlight how poor the customer service process has been. I ordered an iPhone 17 Pro Max for myself and an iPhone 17 for my ...
