Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64676 Views
  • 120 replies
  • 15 Helpful

Resolved! Have I been accepted?

I applied for a Nintendo switch 2 on finance and on applying gave me a revised offer. Deposit made and email sent to say order accepted. It’s now showing as ‘preparing for dispatch’. Does this mean my order has been accepted?

Resolved! Received wrong phone

Just had my parcel delivered to discover a different phone, called ee today and they told me DPD must have made an error as the IMEI number for the wrong phone was with sky, im in dire need of a phone and now they’re saying until it’s resolved I cann...

Luk3tj1 by Visitor
  • 139 Views
  • 3 replies
  • 2 Helpful

Resolved! buy new sim

I like to buy new as my existing sim banned from the whatsapp

Ee order

Will I get my phone tomorrow if I placed an order yesterday night?

Resolved! order not been delivered

Hi, I'm a new customer to EE and ordered my new phone on the 15th March. My delivery date was the 17th March but DPD haven't sent it out to be delivered and it says its being held at the Goole depot. I did a chat with DPD and they said EE have to get...

Resolved! Sim

My replacement contract SIM has not arrived I can't track the order as I can't set up  I need this sim today!

Jeet0651 by Explorer
  • 120 Views
  • 4 replies
  • 2 Helpful

Resolved! No confirmation

I ordered a pay monthly phone yesterday and it took 30 pound out my bank but I haven't received any conformation that it's been received. And any time I look at orders it doesn't say anything. What do I do? 

New order

I placed an order for an iPhone 17 pro max silver on Monday and received an email that day with an order confirmation etc. They took the upfront and I haven’t heard anything since? It does let me track the order through the app to see anything else. ...

Lixox by Investigator
  • 226 Views
  • 7 replies
  • 1 Helpful

Resolved! SIM card

Hi ordered a new simcard over a week ago , tracking says no despatch date , but have received a review request for delivery. .. can you help 

CGW1 by Visitor
  • 118 Views
  • 1 replies
  • 0 Helpful

IPhone 17 Pro Max

Hi, I ordered a iPhone 17 Pro Max Silver 256GB on 15/3/26. I have received my order summary with my order details. I haven’t received any sort of reference number/order number of that it’s been dispatched yet. is this due to the demand on this model ...

lucab1234 by Investigator
  • 157 Views
  • 3 replies
  • 0 Helpful