If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered on the 8th March for a silver iPhone 17 pro max 256gb, they said 2 weeks and it’s coming up to the 2 weeks and I’ve not heard anything. Was wondering if anything had changed with the wait times?
Hi all Ordered one last night, deep blue, 2tb. Received xko number etc but nothing since. Contacted via chat, they said backend team closes and to expect within 28 days. Does anyone know if this just means low stock? Has the actual new contract been...
Trying to purchase a mobile contract as I am already a broadband customer and being told my account is cancelled... I do not currently have any kind of mobile or sim with EE so can not call 150 and support has been not helpful... why is everything wi...
Hi I ordered this yesterday. It stated usually dispatched 1-3 days. I log into my account today and it says "Sorry, your order is delayed. We’ll email you once it’s dispatched". The product page has now been updated to "Available to order. Usually di...
Can someone please help me? I bought an iPhone 17 Pro Max 512GB in Deep Blue six days ago. The only email I received was the order confirmation saying the purchase was completed, and the payment has already been taken from my account. On the first da...
I placed an order for an upgrade iphone last Wednesday 11th March. I have received an email with the order reference number beginning xko.However when I try to ascertain the status of the order, the response is that the order number is not recognised...
Helloi I ordered a 17th max on 28/12/2025…. I can’t track it (the contract emailed through doesn’t have it), and I haven’t had a single update. Didn’t think it would take over two months (and counting)!
I placed an order on the 11th of March and still have not received my MacBook please can you help me to find out what’s going on with it
Hi, I’ve just upgraded my phone & noticed after I have completed everything, my new device will be delivered to my previous address I can’t find an option to speak to someone over the phone. I’m a chemotherapy Nurse & my next day off is Thursday so I...
I have had the same issue, I ordered the 256gb Silver iPhone 17 pro max on the 3rd of march and was advised 14 days wait and not heard anything since. My xko code worked for a week then it just pops up with an error message if anyone could help if th...
