If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
added new device to contract, have received phone but no sim card . do they come separate?
Why does my order tracker say incorrect when my reference number and email is correct
Hi, when I was upgrading my phone it had an offer of Buds3 Pro for £1 with it but I haven't received any voucher in my email or by text.
Hi All,I placed my order on the 10th of March for a new Iphone & sim contract as my current phone has broken. Tracking doesnt seem to work and i have had no updates. People on X keep telling me to call but im unable to as i literally dont have a phon...
I ordered on the 8th March for a silver iPhone 17 pro max 256gb, they said 2 weeks and it’s coming up to the 2 weeks and I’ve not heard anything. Was wondering if anything had changed with the wait times?
Hi all Ordered one last night, deep blue, 2tb. Received xko number etc but nothing since. Contacted via chat, they said backend team closes and to expect within 28 days. Does anyone know if this just means low stock? Has the actual new contract been...
Trying to purchase a mobile contract as I am already a broadband customer and being told my account is cancelled... I do not currently have any kind of mobile or sim with EE so can not call 150 and support has been not helpful... why is everything wi...
Hi I ordered this yesterday. It stated usually dispatched 1-3 days. I log into my account today and it says "Sorry, your order is delayed. We’ll email you once it’s dispatched". The product page has now been updated to "Available to order. Usually di...
Can someone please help me? I bought an iPhone 17 Pro Max 512GB in Deep Blue six days ago. The only email I received was the order confirmation saying the purchase was completed, and the payment has already been taken from my account. On the first da...
I placed an order for an upgrade iphone last Wednesday 11th March. I have received an email with the order reference number beginning xko.However when I try to ascertain the status of the order, the response is that the order number is not recognised...
