If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have tried to upgrade my phone 3 times since February. I get a confirmation of the order, all documents signed etc and then nothing turns up. When I go back on the app and check my order status it says it's timed out. My app also is telling me to '...
So I’ve just ordered a 16 pro via phone, I was wondering if I could exchange that device for the 16 pro max if I take it into store as I was told the price would be £76 a month where the 16 pro max is £55 a month with the same calls texts and data
Hello, last month I placed two order for mobiles, everything was accepted including the credit check, however ee then cancelled the devices due to “fraud” and asked me to go in with id, does anybody know if they will credit check me again as I just g...
I ordered a replacement SIM on Tuesday (24th June) and it still hasn’t arrived. I asked a member of staff to help me sort it out in an EE shop on 25th and they basically said it wasn’t possible/would be too much hassle. I only have limited credit for...
I got a new upgrade of my mobile phone and it was on flexy plan and had to be delivered to my house and unfortunately missed two attempts to deliver. I selected to have it delivered at the weekend as work 5/7 days but never got a time slot of when it...
I ordered a Switch 2 bundle from EE at 10:14 today and checked out as a guest, after an hour or so I still had not received an order confirmation email.I phoned in to the support line and after 40 minutes on the phone, the agent advised they could no...
I am a loyal customer of EE and have been for some time. I ordered an addition line to my account with the device IPhone 14 pro. It was on back order and I was told, I’ll get an email when it’s out for delivery.on the 27th of October, DPD sent me a t...
Haven’t received a single email confirming my order OR ORDER NUMBER BUT HAVE BEEN CHARGED!!!WHAT KIND OF JOKE IS THIS???? Better service is a priority!!!
Ordered a phone on the 25/6/2025 took upfront cost from my bank but haven't had any confirmation or emails too when I'm getting the order
I have been trying to call for 2 days to place an order and just been on hold each time.....Is this what i can expect as a customer? May have to look elsewhere
