09-01-2019 12:42 PM
09-01-2019 01:11 PM
Hi @Agbraid68
Welcome to the EE Community,
unfortunately you will have to wait for it to be returned to the warehouse then you will you need to visit a EE store to get a phone.
09-01-2019 01:30 PM
09-01-2019 01:42 PM
Would you be happy if EE let a complete stranger take your brand new phone.
Or if fraudster got hold of your details and ordered a new phone on your account so you are paying for it. And EE didn't ask for Id.
You need ID in stores as well.
09-01-2019 03:40 PM
Hi @Agbraid68.
As @David and @BrendonH have mentioned, photo ID is needed to be able to receive your new phone.
Once it's returned, you can re-order and we can send it again for you.
Jon
09-01-2019 03:59 PM
09-01-2019 04:00 PM
Youlld find any network selling you a contract will ask for photo ID when it gets delivered.
This is to protect them and YOU against fraud.
09-01-2019 04:06 PM
Hi @Agbraid68,
I'm sorry you haven't received the correct details about what you would need for your delivery.
You are able to have a family member receive the delivery at your address? They need to have their own photo ID, but as long as they have the same surname as you, they will be able to sign for the delivery at your address on your behalf.
I hope this helps, especially with your shift pattern.
If the time and date of the re delivery is no good, you can change this via the DPD app.
Alex
09-01-2019 04:20 PM
No I haven't any family in the country that can supply photo id. I just think this is ridiculous...I am who I say I am so just give me what I'm paying for . I've been a loyal customer for years and never had to go thru this....so I'm seriously thinking of just cancelling my contract
09-01-2019 04:23 PM - edited 09-01-2019 04:27 PM
@Agbraid68 I can say I am Bob Smith. But no ain't the driver doesn't know that.
Fraud protection is there for a reason