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30 GB instead of 60 GB

Enzom
Investigator
Investigator

On Black Friday i i graded my sim from 20 GB to 60 GB for the same price. I thought i would get a new sim but as yet I've heard nothing and I've just checked on my app and for some reason EE have gave me 30 GB. Not sure what's going on. Any info would be appreciated. Thanks

1 SOLUTION

Accepted Solutions
Profile closed
Not applicable

Hi @Enzom if you give 150 a call the black Friday 60GB deal for £20 comes with a 30GB plan & two free data add ons making it 60GB.

View solution in original post

10 REPLIES 10
Chris_B
EE Community Star
EE Community Star

@Enzom  You’ll need to speak with customer services about this. You don’t get a new sim if you don’t need one and you don’t as it’s just an account change. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Northerner
EE Community Star
EE Community Star

Hi @Enzom 

 

You won't get another SIM unless you asked for one. 

 

As for the data issue, then search the forum and read the other posts.  You will see what EE policy is on your upgrade of data. 

 

I suggest you call CS on 150.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Profile closed
Not applicable

Hi @Enzom if you give 150 a call the black Friday 60GB deal for £20 comes with a 30GB plan & two free data add ons making it 60GB.

Thanks for the help and support. 

Profile closed
Not applicable

@Enzom  your welcome if you need any further help in the future feel free to ask here on the community 😊

Thank You i will call CS. Thanks for your reply.

I have that 60/30 GB offer but I don't see the free data add ons anywhere. The ones I see are not free. Are they automatic and monthly recurrent?

Leanne_T
EE Community Support Team

Hi there @33

 

Welcome to the community.

 

Can you text BALANCE to 150 and let me know what reply you get?

 

Thanks 🙂

 

Leanne.

You have used 0Bytes of free data this billing period. The app says I have
12 GB of 30 GB