30 GB instead of 60 GB

[Enzom]

On Black Friday i i graded my sim from 20 GB to 60 GB for the same price. I thought i would get a new sim but as yet I've heard nothing and I've just checked on my app and for some reason EE have gave me 30 GB. Not sure what's going on. Any info would be appreciated. Thanks

[Chris_B]

@Enzom  You’ll need to speak with customer services about this. You don’t get a new sim if you don’t need one and you don’t as it’s just an account change. 

[Northerner]

Hi @Enzom 

You won't get another SIM unless you asked for one. 

As for the data issue, then search the forum and read the other posts.  You will see what EE policy is on your upgrade of data. 

I suggest you call CS on 150.

Thanks

[David · Accepted solution]

Hi @Enzom if you give 150 a call the black Friday 60GB deal for £20 comes with a 30GB plan & two free data add ons making it 60GB.

[Enzom]

Thanks for the help and support. 

[David]

@Enzom  your welcome if you need any further help in the future feel free to ask here on the community 😊

[Enzom]

Thank You i will call CS. Thanks for your reply.

[33]

I have that 60/30 GB offer but I don't see the free data add ons anywhere. The ones I see are not free. Are they automatic and monthly recurrent?

[Leanne_T]

Hi there @33

Welcome to the community.

Can you text BALANCE to 150 and let me know what reply you get?

Thanks 🙂

Leanne.

[33]

You have used 0Bytes of free data this billing period. The app says I have
12 GB of 30 GB

[Leanne_T]

Thanks @33

As the extra 30GB is not showing on your My EE app, I would give our Mobile Care team a call on 150.

They will be able to check your account for you.

Let me know how you get on 🙂

Leanne.