Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Bill bigger than expected

My bill is £105 this month. Normally around £50 can't find out why please help.

Denied upgrade - Fraudlent Apparntly

No idea what is up with EE lately so not long ago i upgraded from android to iphone and had to swap my email over but for some reason i couldnt login to my email as google kept denying my account recovery so i could still access EE account i changed ...

Updated to monthly sim only

I am at the end of my pay monthly contract and looking to upgrade to a sim only contract, the only options it is giving me are 12 or 24 month contracts, yet I can buy 1 month contract sims on your website? How can I upgrade to one of these?

Lied to by Employee

I was offered a watch for free in September 2021, which was an upgrade from series 5 to series 6. I was later tagged onto a £30 charge monthly and shortly moved countries afterwards so I couldn’t do anything about it. This was in-person in the covent...

Resolved! Phone

If I was blacklisted due to an unpaid bill and I pay the bill off in full will my phone regain the services

SIM card

Hello my SIM card is not working I have not been in the U.K. since December 5 but I am now back in Europe and returning to U.K. please can you activate my SIM card

Upgrade Anytime Query

Hi all. I have a quick question regarding upgrade anytime. I am due to be exactly a year into my contract on 30th April. Therefore I will be able to upgrade for free on that date. However I have found that the Google Pixel 7 Pro are doing a deal wher...

My bill has gone up but i dont understand why?

My bill says its £22 a month no frills but I have an £8 per month deal thats just gone up with inflation to 9.16 a month. I don't have any clue how this has happened I haven't changed anything

How do I find out who my account holder is?

I have no idea who my account holder is. I believed it was my mum, however when her and I logged into her account my phone number was not listed under her account either. I have called and they explained to me they cannot tell me who it is. Can someo...

Regarding my bill and adding something

I didn't add anything but i received a mail from you that is i added something by mistaken I didn't add anything so please check that thing and solve it for me please..