Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Standard order to pay bill by bank

What info I need to start standard order to pay monthly bill rom my bank please

Resolved! Need a contact email or someone to contact me.

I have possession of a phone that has an EE contract but the owner has died. I think it was on a monthly contract and I don't think it was paid for yet.I have looked at the website as I want to check what I need to do but there are no email contacts ...

Resolved! No idea when EE will sort it out?

I cancelled my Mobile contract with EE less than a few days after receiving the phone and obviously is well within the 14 day cooling off period etc. However they received the phone on the 27th December (no thanks to the incompetence of Royal Mail an...

brexit?

I I'm so upset, is it possible for EE to cancel a contract I took out with them 7months ago? I work in France a lot and when the roaming charges came into affect I decided to call ee and see what the options were. I was very happy to hear I could tak...

Resolved! Acceptance of contract

Hi, I’ve had no confirmation 72 hours later about my contract but I got an email this afternoon saying that thank you for my choice to pay with direct debit and the details for that. Does that mean it’s been accepted and awaiting dispatch? Or is it a...

Resolved! End watch contract

My Contract ends today on my Apple Watch Series 7 41mm I don't want to upgrade this, but will I still have

cancel my contract?

I recently early upgraded my phone contract to a s23 ultra which has yet to arrive, i made the purchase directly from ee via the app - do i still have 14 days to cancel this? i need to speak directly to someone on the phone because A: i think i shoul...

itemised extra charges

I have extra charges on my mobile bill itemised as MAIN but no explanation of what this word means.. Can anyone help please?

Says bill overdue but its saying paid when i go into bill

My services have but suspended due to unpaid bill even though I paid it on Wednesday night and in the bills and payments tab it says paid

Re: unauthorised extra charges

Hello, I am currently experiencing this same problem, my phone bill is due the 2nd of every month yet this month i owed £280.11, however £195.11 was used in the microsoft store, I have never used the microsoft store nor do I have an Xbox, I am strugg...