EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Another day another failure of the website

One of the biggest, messiest, crap looking, poorly coded, slow loading, unstable pieces of crap I have ever used. Something like 15 clicks to upgrade or see a bill. You should fire the person who designed it, it is beyond awful and by design to prev...

Resolved! Live chat

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...

My account

Resolved! Unable to access my business account online / app

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...

Resolved! Live Chat Gone?

Hi there, I would like to talk with an EE Agent, but the live chat button no longer seems to exist?It was on the help page, but now it only has talk to us, and that calls themI am a monthly mobile user, but looking to move over for WiFi but would lik...

New contract

Hi. I received a message that my new document is ready to view this morning. I clicked the link and I didn’t show up then I copy and pasted it and still nothing showed up. So how can I view this link

Resolved! Brodband

Really Bad Customer Service no Access to the App

EE Finance Application Issue: Disappointing Experience

I had an extremely disappointing experience with EE and EE Finance.Since last Thursday, I’ve been trying to apply for a PS5 Pro (2TB) priced at £692 with a 24 month 0% interest plan. Every time I submit the application, I see a message saying it’s u...

Resolved! Unable to access tombola site

Since I’ve gone on a contract sim I can’t get onto my tombola site which is a bingo site if I go on someone else’s data it will let me

Resolved! extra person on account

I have just opened an EE account downloaded the app and waiting for broadband to commence next week.Is there any way to enable my wife, who is absolutely trusted, to have access to the app in her own right, rather than just giving her my security det...