Mobile Services

switch to old number

So I am currently using a new pay-as-you-go sim after having an account and SIM contract for many years with EE, the reason for the change being a couple unpaid months due to a tough time and other bits (boring). however, my old phone number is now o...

Connecting to London Underground Wi-Fi (iPad)

I recently took advantage of the multi-line discount offer to buy an eSIM for my iPad. I am unable to connect to EE WiFi-Auto at London Underground stations. On my phone it works fine. I keep seeing the settings to say select EAP method as SIM but th...

How can I remove it

How can I remove it,I keep receiving messages 

Unable to hear or be heard

I am having the same problem. It is pretty silly to ask us to call you when our 'phone isn't working, so why not have an email address? I dial a number, it rings and the other end picks up, I can't hear them and they can't hear me. My 'phone  then ju...

In the last 2 days any number I ring is engaged when I know it is not what can I

How do i unbar my accounts

How do i unbar as says 3rd party service but im account holder on both numbers 

Dialed incorrect number

I have the same issue Keep getting you have dialled a incorrect number...... very frustrating  when it is not the wrong number

Scam call with a sinister twist

Just received a call from number 07556 810639 claiming he was from EE offering an iphone upgrade but knew it was a scam straight away especially as he used cell phone instead of mobile. When I challenged him as a scammer & asked to confirm who he was...

Re: Can’t call UK from Spain

I was able to call from France but now not from Spain 

Unable to receive calls

I’ve had the same problem with my phone sometimes it diverts to 101 other times it rings out and then says number not available. I’ve checked the settings on my phone. I can’t see anything obvious and I’ve not changed anything.. this is extremely fru...