Mobile Services

Resolved! Calling USA from UK

Hi, I have got an unlimited plan that includes free calls and data in USA. I recently had to make several calls to an American number and I have been charged an extra £40 for these calls... is there certain American numbers I cant call on my plan? It...

I’m abroad data call text not working

I need urgent help with my sim card and data plan. Im in Vienna and I cannot even call 150 or text anything to ask for help. The “help” section in the app doesn’t have a live chat. Please help me to reactivate my number to be able to receive calls an...

Calling from abroad

I can’t make calls from abroad. I’m in Lanzarote, Spain and have an iPhone 13? Please help!

Resolved! I’ve paid for roam abroad pass and the phone isn’t working and I can’t call EE

Hi how do I get my phone to work having followed all EE instructions. I’m abroad and can’t call. The website has also been useless in helping to find other ways of contacting EE.

Roaming abroud pass

I bought a one month roaming abroad pass for iom and usa . It worked fine in iom but is not working in usa, even though I have received text to confirm I have the pass and am in usa. I can't call you to seek advice. Please help

nothing works in italy?

i can't make calls, data doesn't work and i cant send sms. what can i do? ive read that i can change something in settings, but i can't find settings? any help please?

I Have An Internet Question..??

Hi Everyone.Was wondering how I can get my own internet access. I don't have a smart phones, I only use a laptop as I'm mobile a lot.I was thinking a sim card deal which could connect into my laptop. Or a sim card deal with a hub which my computer ca...

Data Roaming Off and just use wifi calling ?

When travelling, I will have Wifi at my location, Can i still receive Incomming SMS messages for FREE If I do NOT have data roaming and only use Wifi calling? Also will there be any charge for incomming calls as I will be on Wifi.

Can't get SMS from anyone

I recently transferred my Lyca number to EE a week ago. It's all great I can receive calls, I can send SMS. The only problem is I can't get any SMS. Tried to login EE mobile app, couldn't get passed the SMS confirmation. Tried calling 150 EE customer...

Charges abroad and data roaming

In November 2023 I changed 4 phones to EE on the promise there would be no overseas charges. Now I’m in Majorca and I’m told it will be £2.67 per day. I changed my tv and broadband and was promised unlimited data now after 4 days I’m told I’m runn...

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