Charges abroad and data roaming

[Lawsonwalker]

In November 2023 I changed 4 phones to EE on the promise there would be no overseas charges.  Now I’m in Majorca and I’m told it will be £2.67 per day. 
I changed my tv and broadband and was promised unlimited data   
now after 4 days I’m told I’m running out of data allowance. 
All my texts are unanswered. 
I feel I have been shafted. 
R L Walker 

[XRaySpeX]

As you started your current contract after 07/07/21 there will be a charge of £2.47 per day while roaming in EU unless you buy the Roam Abroad Pass for £25 / billing month or have it as an Inclusive Extra.

You may use up to 50 GB per billing month of your data in the EU.

[Lawsonwalker]

Sorry to appear dim but if I am told in the EE shop that there are no charges due to loyalty then I am foolish enough to believe them. 

[XRaySpeX]

I can only tell you what the official EE stance is on roaming in EU. I was not present in that shop.

[Debbie_G]

Hey @Lawsonwalker 

Thanks for coming to the community.

Do you have an inclusive extra included with your plan?

Debbie 🙂

[bristolian]

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@Lawsonwalker wrote:

I am told in the EE shop that there are no charges due to loyalty

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Did you get "inclusive EU roaming" in writing from any shop staff? If you did - then you may have a good case.

The same query would apply to any "I was told xyz in abc shop" - regardless of the product purchased.

An inclusive extra, as mentioned in the previous reply, could cover this - but otherwise the standard charges apply.