Roaming abroud pass

[smblevins]

I bought a one month  roaming abroad pass for iom and usa . It worked fine in iom but is not working in usa, even though I have received text to confirm I have the pass and am in usa. I can't call you to seek advice.  Please help

[XRaySpeX]

As you are on contract, did you activate global roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[bristolian]

Can you clarify what you mean by your Roaming pass not working in the USA?

Are you really saying, that your phone isn't getting any coverage in the USA and thus you're not able to use it?  That's a different question but a very common mistake.

The roaming pass is just a billing add-on to reduce the cost of roaming - it doesn't enable the free ability to roam in the first place. If your phone has previously been used in the EU but is not now working elsewhere, you may have EU-only roaming enabled. Have you sent or received any texts or calls since being in the US?

If you are on pay-monthly and now find yourself abroad without having enabled the correct roaming permissions, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[smblevins]

Roam abroad pass for  £25 for World wide worked on the Isle of man but not working in usa. It is driving mad. Help

[Katie_B]

Hello @smblevins. 

Thanks for coming here. 

Does your phone show you are connected to a local network?

Did you receive a welcome text when you landed in the states?

Katie

[bristolian]

You'd already posted about this problem, and received some replies querying the details. See above, 7th August 12.15pm

Answering those would help others to advise further.

[smblevins]

I got this message from ee

Hi from EE. While you're in The United States of America thanks to your Roaming Pass you can use your plan minutes, texts and data allowances at no extra cost.

Calls to countries outside the EU (not including the UK) are £1.66 per min and texts 82p each. Other charges are the same as when you're in the UK.

For the best network coverage your handset must automatically select a network. To do this, choose your phone from: http://ee.co.uk/help/phones-and-device next select 'Connectivity' then 'Selecting Network'.

Call +447953966250 for Customer Services & 112 in case of emergency. Have a g

[smblevins]

The situation  has not been resolved and I sitill do not have access to my roaming pass. In usa. Boo

[Peter_W]

Hey there @smblevins 

I'm disappointed to hear that this still isn't working for you. 

@Katie_B asked if you were showing as connected to a network, and if you had a welcome text upon landing. 

Did you get a chance to check this? 😊

Peter