I can call a number but txt can't be sent to it

[bristolian]

You've put a one-line statement in the subject field, but no further details in the body of the message, so I'll ask....

Is this a mobile number or a landline number? Have you been able to send a text message to this number previously? What happens when you try sending the text message - does your phone confirm "Message sent" or does something else happen?

[Julie32]

Sorry ...yes this is to a mobile number that I could previously txt, the person has changed from EE to o2 and since then I can call them but not txt. It flags up as unable to deliver after I send it.

Many thanks for any advise

[bristolian]

Can that person receive texts from other EE users?

[Julie32]

No they can't. I've been inbtouchnwith EE and they say it's not an EE issue ,to check with o2. They say there isn't an issue either so we are at a loss.

[bristolian]

If the user in question cannot receive texts from any EE user, than that is their issue not yours. I won't be at all surprised if they have a problem with incoming texts from any off-net user, or if they have recently ported their number across.

If O2 are advising that "there isn't an issue", then your friend should kindly point out to O2 that there clearly is an issue and insist on them dealing with it.

[Julie32]

Thankyou for all your replies. Yes I also think o2 has either not ported the number correctly or there is another issue with the process. They have only been with o2 for 10 days so they are obviously quite upset about this. If they can't resolve it I guess he will recind the contract as not fit for his use.

[Leanne_T]

Hi there @Julie32 

Thanks for coming to the community.

If the account holder can get back in touch with their new network they should be able to get the number port looked into to see if this has completed fully. 

Please ask them to try contacting again and hopefully this is sorted soon 🙂

Leanne.

[Julie32]

We have tried 2 or 3 times with 02 and no one has offered any explanation or advise! A sim swap was done yesterday and apparently we need to give this 24 hrs to fully work! We are not hopeful that this will solve it but after 7pm we can call to try for an update! Feeling very frustrated at this as going round in circles.

Thankyou for taking the time to reply. I'll keep you updated as to what is the outcome.

[bristolian]

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@Julie32 wrote:

We have tried 2 or 3 times with 02 and no one has offered any explanation or advise!

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If you were to browse the O2 community forum, you would encounter many other users with similar issues.

It's partly the nature of support fora that only users with problems post, and you tend not to see many posts saying "thankyou for good service" - but the patterns in posts can often be indicative of where a provider has consistent problems.