Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Resolved! Is there a full list of Full Works plan perks and benefits

I just signed up to full works plan but there really wasn't a lot of info about the plan and all the perks included Is there a full list where I can see everything it contains ?

Problem calling or receiving calls

Hi everyone,I’m hoping someone can help me troubleshoot an issue we’re facing. My family (myself, my wife, and my daughter) are all on EE, and my wife is unable to call my daughter. This happens both with normal calls and WhatsApp calls – the connect...

Unable to make calls to EE or contacts while abroad

I’m currently abroad in the US and have duel SIM cards. Both a T-mobile in the states and EE in the UK. Unfortunately I found out recently that I cannot make calls to other UK numbers, being cited an error message that says the action cannot be compl...

Calls and message saying I need to top off

I just bought an eSIM card to use in the UK but when I try to call a UK number, I get a message saying I need to top off. Also, can I call an international collect number for my credit card? Thanks for any help!

Commendation for Excellent Customer Service at EE Store, Ilford High St by ERLA

Dear EE Customer Service Team,I am writing to express my gratitude for the exceptional service I received at your Ilford High Street store yesterday. I visited the store during my lunch break to collect a replacement SIM card, as it was crucial for ...

Cannot hear phone audio

Hi there, I have attempted to make phone calls this morning but cannot actually hear anyone on the audio and I do not know if this is a technical issue or a service provider issue? It seemingly sprung up overnight?

Resolved! Samsung Galaxy S24 Ultra & Samsung Watch Ultra connection issues

3 days ago, I moved from my previous mobile service provider to EE for home broadband, mobile contract (Unlimited everything) and a separate smart watch connectivity contract.Everything sounded great. My physical Sim arrived the next day and my exist...

Galaxy 23ultra and Galaxy watch ultra esim issues

I recently bought the Galaxy watch ultra to use alongside my s23ultra with the hope of the esim been a great feature, both the phone and the watch were purchased directly from Samsung and like a lot of others I have had the same issue trying to get ...

Network issue

I having a issues with network. I couldn't be able to make and receive calls.its been 1week .if I need to call in urgently how I supposed to do .I call to ee so many times.but they don't do anything.i tried everything what they asked me to do.It's re...

Re: Roaming tariffs, Ukraine

Hello, I’m a bit confused, yesterday I’ve received message that calls and data in free in Ukraine and today morning got none , everything is blocked and I can’t call or text anyone except using wi-fi. Can you clarify this please ?many thanks