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Extra charges

cgcfeng
Visitor

‎30-03-2025 04:14 PM - last edited on ‎30-03-2025 05:48 PM by EE Community Moderator

There is an extra payment of £60 for Picture Picture messages on my mobile phone bill this month. I don't know why. Please give me a detailed explanation.

 

Regards

************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
4 REPLIES 4
Matt_124
Star Contributor
Star Contributor

‎30-03-2025 06:02 PM

This is not EE Customer Service and there is no account access on here. We are all customers like yourself.

If you have a specific billing query you will need to call EE Customer Service on 150.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎30-03-2025 06:41 PM

Hi @cgcfeng 

These will be charges for sending emojis, long text messages or photos via EE SMS gateway. As @Matt_124  says you'll need to speak to EE CS on 150 for more information. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎30-03-2025 06:54 PM - edited ‎30-03-2025 06:55 PM

You musta sent over 60 MMS. You may have been sending texts that, for example,:

  • Contained smileys or emojis.
  • Addressed to an email addy,
  • Addressed to multiple recipients.
  • Contained an attachment.

See Text Messages Converting to Photo Messages for greater detail.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
bristolian
EE Community Star
EE Community Star
In response to XRaySpeX

‎30-03-2025 07:57 PM

Smileys & emojis in texts don't automatically mean the message sends as an MMS, this can depend on your phone's unicode config and I suspect Apple is not as user-friendly as Android here.

You should always get an on-screen warning when a text message is being converted to multimedia - it's a device feature rather than a network-one.