Mobile Services

Activated Sim not working abroad

My daughter is in spain and her eSIM has not been working since February. I was advised to get an activated sim, which I did from the Ee shop and sent it to her. She has put it in phone and still not working.. Have been given conflicting advice of th...

Re: Re: My phone locked up when trying to dial 999 and 112

Having experienced an issue tonight I too want answer's. I tried dialling 999 4 times and would not connect yet can dial any other number.  I had to use another device to ring and got a call back asking if needed police assistance due to hang-ups so ...

Roaming Pass Receiving Calls

Hi, I’m in Mexico and I have the £25 roaming pass. So I can use my plan minutes, texts and data allowances at no extra cost.Will I be charged for receiving calls from the Uk in Mexico? RegardsMike

No sim

Hi I’m currently abroad in Turkey and my phone is saying no sim and asking me to set up mobile service transfer from a nearby iPhone or use a qr code ? It’s like my phone isn’t attached to a network . I’m currently using hotel wifi but isn’t the most...

roaming

hi im in Australia and need to turn on roaming please, i am unabloe to call you

subscription plan for a senior who hardly uses his phone?

I am abroad My Sim Seems to be not showing any sort of life

Hello,I am Abroad. My sim had been functional, I just noticed I am not receiving any signals any more. I logged into my EE account and I don't see my sim number there either. How do I make sure my SIM is active and if it is deactivated or something, ...

Re: Roaming in poland

If you get the £25 roaming package for a 14 day trip, but it straddles a billing day, will you get billed for 2 months? Ie £50?