Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Calls history

Hi How I can see out coming and incoming calls for last free months? I have in phone just last month.. I can’t see numbers on my bills or in ee app. I pay monthly. thank you

Error when trying to enable roaming: 14.59.1-846B5

I’m currently on St Lucia (though identified by EE as Jamaica). I have an active Travel Data Pass (as confirmed by text msg from EE), but this is not visible on EE as linked to from text message on arrival - it asks me to buy a data add-on. In My EE,...

Trying to ring my voicemail from abroad

Hi when I ring my voicemail (I'm abroad at the moment) it starts to connect and then just ends the call before it starts ringing

Using my phone in usa

I contacted EE before I left U.K. and set up my phone for abroad, but now I’m in the US and it won’t work. Could anyone help?

Free calling abroad from uk add on

Hi I activated the free calling abroad from the UK add on to get reduced costs. I have noticed that I am still charged 67p to text the USA but expected it go be much less.Is this an error? Or is the add on not working?

Resolved! Receiving & making calls from abroad

What is the best way to receive & make calls from the EU without incurring massive costs?

Resolved! Roaming in EU

Can anyone explain if and how roaming charges will apply for next year please

No Data in China

Hello, I am trying to use my EE Sim in China. I have tried to register in an attempt to update my data plan-however it asks for a verification code, which has been sent to my number which I cannot access due to the fact I do not have any service/data...

Resolved! Voicemail

I have just received a phone for work and despite the phone being reset to factory settings the previous owners voicemail greeting is still recorded. I’ve been searching everywhere on how to delete and re-record a message as it’s very important for t...

Roaming issues gran canaria

Stupidly I didn't turn on my roaming before I left the UK-now I'm in Gran Canaria with no signal, trying to activate roaming through my EE but keep getting repeated error messages saying unable to complete. Is someone able to help please?? Solo trave...