Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Recieving texts

Morning all, The last week alot of my friends are saying they are unable to send me texts. Also, I have had an issue sending some and bounces back saying 'The recipient will receive this when they are online'..??? Never had an issue before. Up to dat...

Text Message Issue

Hi, If I sent a text message to someone and an error message came back due to my goodybag running out and I tried sending that message again before renewing my goodybag would that person receive the text twice once I renewed my goodybag? Any advice w...

Resolved! Roaming

Hi, I am travelling to France today, could you please advise whether I have free roaming on my account so, am able to use data, text and make calls all within my standard usage charges

Resolved! Vpn.

hey you will help, maybe you. I bought the card and activated it in another country, but I have vpn from London and it still does not work

Resolved! Using in the USA

My policy says I have roam abroad pass and when I arrived in USA last month I got a text saying I can use my allowance however my bill has an extra £54 added to it.I mainly used the free WiFi but occasionally I had to turn on 4G to order an Uber. Do ...

1000 minutes international calls add on

i have this add on activated, i have however tried to call Ireland and instantly get a voice message saying calls are barred?

Resolved! Driving through France and Spain

Hi, I will need my phone as I drive through France and Spain this summer. I am on a monthly contract. What would I need to do to ensure I can use my phone especially for the journey. Do I need to activate roaming? Add more data? I’m not sure how to m...

iPhone not sending sms with hyperlinks

Whenever I try to send a regular sms message to people (I’ve messaged before ok) and I include a hyperlink or web address, it fails to send saying “not delivered”.if I text them without any hyperlinks then it goes through fine.I’ve reset network sett...

Can’t make calls from abroad

Hi all, I’m currently in Italy and I’m unable to make or receive calls from the UK. I have the ‘Calling Abroad from the UK’ add on, plus I have data roaming on, but I have no idea why I can’t make or receive calls. I tried to call EE but obviously ca...

£10.00 per month roaming charge

Hi I’m going to Spain later this week for 2 weeks. I have spoke to ee today and agreed to pay the charge of £10 for 1 month. I’m not back till 2 nd July so wasn’t sure if I will have to pay the £10 charge for June and July. The helpfull lady from ee....