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I cannot remember my voicemail pin

Deedior10
Visitor

I cannot remember my voicemail pin and i was instructed to use the app.  It appears there is no help for resetting pin why?

 

2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

Hi @Deedior10,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to reset your voicemail PIN if you get in touch.

Thanks

James

Chris_B
EE Community Star
EE Community Star

@Deedior10  The my EE app is access your account your voicemail mail is on a server that your access via your phone voicemail, your my EE app has no access to that as It’s two different services that have no access to each other so you can not reset your voicemail pin from the app.   But this would be a great option if it could be implemented through. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.