Voicemail call divert

[DrWho3000]

i am trying yo get to my voicemail bit it says it is not activated i tried 222 gets same

could it be that it is an old orange sim causing it i did try changing from the 100123 number to 222222 still have same tired OM ON OM OFF or VM Direct  gets message its activated but isnt

cudtomer services cant seem to activate it

[Leanne_T]

Hi @DrWho3000

Thanks for coming here. 

What did our mobile care team advise when you called? Is this being looked into for you? 

Leanne 🙂

[DrWho3000]

CS couldnt find problem so send a new Sim which is EE old one I am sure is a old orange one
I did try changing the call divert number from 100123 to 222222

[Leanne_T]

Hi @DrWho3000

Thanks for coming back to me.

Which model phone are you using?

Leanne 🙂

[DrWho3000]

A Samsung Galaxy A 10s

[Leanne_T]

Thanks @DrWho3000

When you hold down 1 to call voicemail, do you get the option to view the number for the voicemail? 

Leanne.

[DrWho3000]

pressing and holding 1 goes to 100123 i have troed dialing 222 and still get voicemail is not setup

[James_B]

Hi @DrWho3000,

If the new SIM hasn't resolved the issue, please get back in touch with Technical Support to let them know.

They'll be happy to help.

James

[DrWho3000]

everything has gone bad since BT brought you out even my sons voicemail has gone he gets voicemail is undergoing maintainance even your new app is rubbish like a kid deasighned it

[Leanne_T]

Sorry to hear this @DrWho3000

Please get back in touch with our Technical Support team to get this looked into further.

Leanne.