Mobile Services

Resolved! Going on Holiday to Egypt

Hi myself my husband and two children all have phones on contract with EE taken out after July 2021. We go to Egypt on 17/2/22 please can you confirm what is the most cost effective way to use our phones and if its worth purchasing data - plus can I ...

Potential scam calls

I have received lots of calls from 0843 and 0845 numbers nearly every day. The caller hangs up within seconds, called the number back once but the number was not recognised, I don't call them back now i block them and report the number. But i am get...

Using phone data in Colombia

I will need to use my phone for calls, texts and data in Colombia for 3 weeks this summer - any advice for this would be extremely helpful please

Resolved! Data Use Andorra

Hi, I’m travelling outside of the EU to Andorra and as it’s out of the EU i’m wondering if i can still use my mobile data? any feedback would be great. thanks

Receiving calls while abroad

I am in Pakistan for a few months. I am a pay monthly customer and am receiving many calls. Will it cost to answer them as I have been if ignoring them up until now in fear of extra charges? If so, what are the charges for answering calls made from t...

sim card to use in america

can l purchase a sim card for use in the usa that will work, re data, calls etc.

Resolved! Will I get charged if I receive international calls?

Hi EE, I want to find out if I will get charged if I received international call. Thanks,

Not receiving SMS text messages in Saudi Arabia

Hi I have downloaded the Saudi version of the NHS covid pass this is called Tawakklna. When I enter my details I am supposed to receive a text (SMS) of a verification code but it is not coming through. I tried using the Tawakklna app and website and ...

Resolved! Restoring deleted voicemail

Hi, I just deleted a voicemail by mistake. Is there any way to get it back, I tried calling voice mail but it didn’t give me the option to review my deleted messages.

Resolved! Calls from my contacts showing No Caller ID??

Hi there, I called 150 to transfer my 2 mobile numbers (primary + secondary) from Pay Monthly to PAYG, which was successfully executed on the day when my contract ended. However, a day after the transfer, I found that every time someone from my conta...