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International Roaming

MarcBevin
Explorer

‎22-08-2022 07:22 AM

Good Morning 

I am on holiday in Mauritius. I forgot to activate International roaming before leaving. I’ve tried doing it on the app, but it keeps saying there is a problem. This phone is on a business tariff and is used for work. Can anyone help, EE’s information tells me to text 150, which I cannot do, as I have no service.

Many thanks.

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎22-08-2022 09:32 AM - edited ‎22-08-2022 09:32 AM

Hi @MarcBevin

Welcome to the community. I hope you're having a lovely time in Mauritius so far.

It sounds like the roaming needs to be activated from our side. Is there someone from your company who can call us on your behalf?

Contact us >

Chris

MarcBevin
Explorer
In response to Christopher_G

‎22-08-2022 09:36 AM - last edited on ‎22-08-2022 09:38 AM by

Thanks Chris 

I have managed to sort it via ‘live chat’. Frustrating issue, but one born of my making. 

Marc 

 

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[MOD EDIT: Removed personal information from the signature]

0 Helpful
Christopher_G
EE Community Support Team
In response to MarcBevin

‎22-08-2022 09:39 AM

Glad you're sorted, thanks for letting us know, @MarcBevin.

Enjoy the rest of your time away. 🙂

Chris