Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Data abroad

Hello. We live in England and are currently on holiday in the USA. I tried to buy an add- on ( unlimited data for 24 hours-£3:27 ) but it didn’t work. Can anyone help me with this please? Thank you.

New phone set up

I am trying to set up and transfer contents onto my new device and the new phone is saying there is no service, and won’t let me set up esim.

Worldwide roaming

My daughter is travelling in Japan, South Korea. Thailand, Indonesia and Australia. What is the cheapest way to give her data.roaming with ee? They are quoting £6+ per day which seems v expensive. Is it cheaper to just buy a sim in each country?

Resolved! Roaming

It appears I’ve had continuous roaming turned on my phone being charged small fortune for it for ages. In store suggested I text roam 150. Not working. How do I get this taken off?

Using Phone in malta

So Ive been in Malta for 3 days and my phone/texts/data was working fine for the first 2 days.It’s day 3 and was supposed to be going for a day trip but couldn’t access my online banking or my emails to get my tickets. I rang 150 to speak to someone ...

Upgrade

Hello, I received a message saying that my phone was due an upgrade. I have just logged on to look at upgrade options and there is a message saying 'You can upgrade 15 days after starting your new contract, if your ready to upgrade- ask your account ...

Can’t use my phone in France

I’m currently in France and my phone doesn’t allow me to make calls or send texts. I’ve only been able to access the EE website now I’m on a friends wifi. I can receive calls and the phone seems to be connected to a French network (orange F) with 4G....

Order a replacement sim card

I lost my phone and would like to order a replacement sim card. I phoned EE and was sent a link on how to order but the link doesn't exist. Can someone please help

I am furious with EE and have no way to contact them from Canada

I really hope someone can help.I am absolutely furious with EE. I am in Canada for several months. Before I left the UK EE assured me that once my contract ended, I would get a text allowing me to switch to pay as you go. This hasn't happened. I am i...

Offline in Australia

We are in Oz. Her account suspended "unusual activity" so no phone, login or app. Phone lines are closed (10.5 hours time difference) and signal is very poor/patchy. Is there an email I can use or do I have hang about here for a few hours?