Hi. I cant call out, when i try and make a call it cuts off after exactly 7 seco

[Lh81]

Hi, I cannot call out. Every time I try to make a call it cuts off after exactly 7 seconds. So I cannot ring ee for help. Any ideas? @Ee

[Leanne_T]

Hi @Lh81 

Thanks for coming here. 

Can you receive calls? 

Does this happen in all areas? 

Can you send texts? 

Thanks 🙂

Leanne.

[Lh81]

Hi Leanne

I can receive calls and I can text but I cannot make calls in any areas. My phone also randomly turns itself off.

Thanks

Layla

[Leanne_T]

Thanks @Lh81 

Have you tried backing up all your data and factory resetting the phone to see if this fixes both problems for you? 

Leanne 🙂

[Lh81]

Hi Leanne

No I haven't, how would I back up my data?

Thanks : )

[Leanne_T]

What phone are you using? @Lh81 

Leanne 🙂

[Lh81]

S20 FE,

Thanks

[Leanne_T]

Thanks @Lh81 

Please follow the steps on the How to backup your Galaxy phone & restore data, Samsung support site. 

Leanne 🙂

[Lh81]

Hi, I have backed up now, I just wanted to double check I am doing a factory data reset?

Thanks

[Leanne_T]

Yes, this will wipe all information from your phone and restore to factory settings to see if this resolves the issues for you @Lh81 

Leanne.