27-02-2023 12:13 PM
Hi, I'm currently abroad and my phone is not connected to any network (only SOS). I am in monthly contract and has changed to eSim recently, but has been in EU since and it was working. I have tried to connect to local network manually and this hasn't worked too.Any help is much appreciated.
27-02-2023 02:17 PM
Hi @Illie10
Thanks for coming here.
Have you tried restarting the phone and connecting to a different network after the restart?
Is anyone else with EE and getting signal?
Leanne 🙂
27-02-2023 02:41 PM
Hi, thanks for replying.
Yes, I have tried restarting my phone and still no service. And I had this issue when I was transiting in Dubai too.
Can't really answer the second question there 😊
27-02-2023 02:45 PM
Thanks @Illie10
I would suggest getting in touch with our mobile care team, they can check the account for you and help you get this sorted.
Thanks 🙂
Leanne.
27-02-2023 02:54 PM
Thanks Leanne.
Considering I am abroad and I do not have any service on my phone, is there any other way to contact the mobile care team, e.g. per email? Live chat seems to be not available too.
27-02-2023 03:12 PM
Hi @Illie10
Sorry we have no email address to contact us on, you would need to call from another phone or use a calling app such as Skype to make the call.
Leanne.