No service abroad

[Illie10]

Hi, I'm currently abroad and my phone is not connected to any network (only SOS). I am in monthly contract and has changed to eSim recently, but has been in EU since and it was working. I have tried to connect to local network manually and this hasn't worked too.Any help is much appreciated.

[Leanne_T]

Hi @Illie10 

Thanks for coming here. 

Have you tried restarting the phone and connecting to a different network after the restart? 

Is anyone else with EE and getting signal? 

Leanne 🙂

[Illie10]

Hi, thanks for replying.
Yes, I have tried restarting my phone and still no service. And I had this issue when I was transiting in Dubai too.
Can't really answer the second question there 😊
 

[Leanne_T]

Thanks @Illie10 

I would suggest getting in touch with our mobile care team, they can check the account for you and help you get this sorted. 

Thanks 🙂

Leanne.

[Illie10]

Thanks Leanne.

Considering I am abroad and I do not have any service on my phone, is there any other way to contact the mobile care team, e.g. per email? Live chat seems to be not available too.

[Leanne_T]

Hi @Illie10 

Sorry we have no email address to contact us on, you would need to call from another phone or use a calling app such as Skype to make the call. 

Leanne.