Mobile Services

Resolved! Going abroad

Hi there, im going away for 6 weeks to India. There don’t seem to be any EE packages available for that part of the world sadly.. I understand there is a travel pass which charges you daily/when you use it. Any advice on this would be greatly apprec...

Mobile 4G does not work abroad?

I just went back home to Cyprus for holidays and I can see I have 38GB left and unlimited texts, 15£ on my account but my 4G does not work here and its the first time this happens. Any reason why? I tried contacting EE and I am never redirected to so...

Roaming abroad plan and I cannot make calls to the UK

I am in Germany. I cant call EE help center, check my voice mail, or call back home. I purchased the Roaming abroad plan... Can someone advise on a solution?

Re: Can’t make phone calls or text abroad

Hi, I’m in Tenerife and have full signal as well as a roam abroad pass. But cannot call or send a text. When I try to call anyone it tells me this option is not available. Please advise, thank you!

Unable to make or receive calls

I am on a contract with EE and currently I'm unable to make or receive calls.Data and Wi-Fi is working fine.I have tried all of the usual recommendations:- Turn Airplane mode on and off- Turned phone on and off- Removed and reinserted SIM- Reset netw...

Resolved! No service when abroad

I travel to Spain a lot. My first visit last June my phone worked. My second visit in September it didn’t so I called. Whatever ee did they broke it ( tech team said this) they said they can’t fix it until I was in uk came back to uk, they said they...