Using phone abroad

maleshnee · ‎10-08-2023

Hi

I am on holiday in South afrcia and when I initially inserted a local sim into the phone- seems to have blocked it asking for mck code and another network unlock code.

I am currently unable to send messages abroad and have purchased a day of international roaming however the messages have still not gone across

Can you please assist urgently

Thanks

Northerner · ‎10-08-2023

Hi @maleshnee

It looks as if your phone is locked to EE.

Are you an EE pay monthly or PAYG customer?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎10-08-2023

@maleshnee wrote:

and have purchased a day of international roaming however the messages have still not gone across

This sounds like you have purchased a billing add-on, which merely serves to reduce the cost of roaming. Your phone still needs permission to connect to foreign networks, which is free of charge - and is usually done by texting ROAMING to 150 whilst still in the UK.

If you are now abroad without roaming being enabled, the only recourse is to contact CS via another means in order to activate it.