Mobile Services

Resolved! Use my phone in Australia

I want to add on the option to use my phone while I’m on holiday in Australia

Resolved! EEMMS

Received a text from the above, claiming a certain number has sent a picture message and to click a click using my uk number while I'm abroad. Is this a scam???

Roaming in ireland

I went to Ireland and was sent a message saying I couldn’t access roaming but I have unlimited data so I don’t understand why I couldn’t use any? Even while in Northern Ireland it was the same. I am moving there next month so will I need to change ca...

Using phone abroad

Hi I am on holiday in South afrcia and when I initially inserted a local sim into the phone- seems to have blocked it asking for mck code and another network unlock code.I am currently unable to send messages abroad and have purchased a day of intern...

Can’t make calls or text

I’m currently in USA, since my arrival I can not make calls or send texts, or receive.I have 4 g, so internet works.I have tried everything, switch off and on,mobile data check, googled everything,I can’t call 150 or any other number to speak to some...

Resolved! ROAMING, RO, ROAM What's the diff?

Would someone kindly clarify the exact difference between ROAMING, ROAM & RO when texted to 150? Some users are taking them as abbreviations of each other but I don't think they are. I know ROAM can take the suffices INT & EU but can it appear on its...

Roaming in Republic of Congo (Pointe-Noire)

Hi,I've got my Data Roaming ON in my device settings (Samsung Galaxy S20). I've arrived in Pointe-Noire, Congo and have text ROAM to 150 - receiving a message back saying my roaming settings were now good and I was set up. I then purchased a plan for...

My phone keep cutting off during a call

Every time I make a call or someone calls me, my phone cuts out and it is very frustrating

Resolved! Call divert

Hi all, is there a way to divert all my calls to a different number? I'm using a SIM card from a different network for a couple of weeks and I'd like to be able to get calls to my EE number without having to have two phones with me, I'd imagine that ...

Resolved! Unable to access BT emails

There are three of us in local area. We have all lost our BT emails. Store told us to get in touch with BT which we did. Told to download BT mail app. That worked but app not nearly as good as we had before. Why this change? BT help line couldn't fin...

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