Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

On holiday and have no signal

Before I went on holiday I made sure I paid extra to get service on holiday I got my mother to to phone as I can’t get hold of no one and it’s still not working

Resolved! Mobile data allowance

Roaming abroad

In Australia for 7 months

I have recently renewed my EE contract and told the sales person I’m in Australia for 7 months travelling/working, and was told that’s fine just pay roaming monthly cost and use your phone as you would at home. I have contact EE over an invoice query...

Resolved! Not registered on network

I recently moved back to EE from BT as I got a new Galaxy Flip 5 phone. But I can't make calls or send or receive texts as I am not registered on the network - That's the message I get when I try. I can't even call 150 to ask for help. What do I do?

Unable to receive messages

This has just started this morning. I can send texts, call and receive calls, so it's just receiving texts that is the problem.I'm on a Samsung S10+, with EE monthly account.I have tried restarting, clearing the cache, etc. but nothing has made a di...

Not able to use my mobile in USA

Please can you explain why my phone will not call UK numbers land lines and Uk mobile numbers UK I can call friends in the USA also I have had one call from our vets in the UK I have a add on to my contract this is now been going on since 2019 I am n...

Resolved! WIFI COVERAGE BOOST

I have been reading about Wifi coverage boosthttps://ee.co.uk/help/help-new/network-and-coverage/coverage-and-speed/how-do-i-access-wifi-coverage-boost-Id like to just clarify please whether i can only connect to a Wifi Network called "EE WiFi" / "EE...

Roaming USA

Hi, I have a roaming pass but now in USA I can’t connect. Roaming is enabled, network selection is automatic, I have restarted the phone the ‘message us’ system doesn’t work as the start conversation button doesn’t appear. I can’t ring customer servi...

Resolved! Voicemail pin number

I forgotten My PIN number. Any advice would be appreciated. I need help to set up a new one. Thanks

I need

Hi, I can't receive or send text message from my phone. I can receive calls but not text message. Is also affecting my bank transactions coz am not receiving any message..I need urgent help please