No service

[Lydia38]

Hello, 

I upgraded my phone to an iPhone 14; there was no service 

a replacement sim has been sent out and 24hours later there is still no service. 

-I have reset the network settings 

-turned the divide off and on / refreshed with airplane mode 

-checked network setting etc 

still not working 

[bristolian]

A replacement SIM is often supplied with upgrade phones incase there's a problem with your current SIM or it doesn't fit a new phone.

If neither applies, then just swapping the working SIM from old phone to new phone is a quick way to avoid unnecessary replacement of working SIM.

Does either SIM work in your old phone?

[Lydia38]

Neither of the SIM cards work in my old phone. 

[bristolian]

This would suggest an account-specific issue which would need account access to resolve.

EE CS can be contacted on 0800 0798586 from any working phone.